Assistant Store Manager (Full-time) - Cleveland, TN

Hibbett•Cleveland, TN

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, including choosing approaches to accomplish store goals. The role requires knowledge of the store’s product areas and departments, adherence to policies and visual standards, and a commitment to excellent customer service and merchandise sales. The Assistant Manager assumes supervisory control and responsibility for the store when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position also supports personnel recruiting, training, and evaluation; helps manage inventory, sales, expenses, and profitability; directs staff in completing departmental responsibilities; and keeps the Store Manager informed about inventory movement and customer trends. It includes general administrative work and safeguarding company assets and financial information by maintaining effective internal controls and reporting potential fraud risks. The Assistant Manager supervises employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing employees, and resolving problems in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and accurately.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store when the Store Manager is absent.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in operations, personnel, visual presentation, and customer service.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.