Store Manager- West Ashley

Boot Barn • Charleston, SC

3d • Onsite

About The Position

The Store Manager champions and models Boot Barn’s mission, vision, and values. This role leads the store’s customer-service and selling culture, builds and develops strong teams, and establishes high standards for operational excellence. The Store Manager works with District and Regional Leadership, Human Resources, and the Store Support Center to grow sales year over year, deliver an excellent customer experience, and maintain business profitability through effective staffing, shrink reduction, and expense management.

The position oversees store operations and performance, including sales goals, staffing and payroll, product knowledge and partner training, merchandise presentation, customer loyalty and credit programs, and opening and closing procedures. The Store Manager also supports local community events, communicates localized customer needs to the District Manager, and ensures compliance with company policies and applicable laws.

The role requires a variety of shifts, including nights, weekends, and holidays, and may require extended hours and up to 15% travel to support local stores. The work is primarily standing and walking, with frequent bending and lifting; the store workspace is clean, orderly, properly lighted and ventilated, with moderate noise levels.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.

Responsibilities

• Lead store partners in fostering a service and selling culture and building lasting customer relationships.
• Maintain expert product knowledge and develop training plans so store partners achieve competency across product categories.
• Assess and communicate localized customer needs to the District Manager.
• Analyze business trends and performance to maximize sales and meet or exceed key metrics and goals.
• Review sales goals with partners and provide timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Ensure staffing meets changing business needs while managing payroll expenses.
• Adapt store schedules and operations to changing business needs; assess payroll implications, implement directives, train staff on new procedures and policies, and communicate with relevant partners.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments in accordance with company guidelines, and train partners on those guidelines.
• Coach associates on customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs, and hold them accountable for individual and team goals.
• Partner with the District Manager to plan and execute sales-driving events, including local community outreach.
• Ensure the store leadership team understands and fulfills its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform additional duties as assigned by Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree