Store Manager- West Ashley

Boot Barn • Charleston, SC

2d • Onsite

About The Position

The Store Manager champions and models Boot Barn’s Mission, Vision and Values. This business-driving retail leader supports exceptional customer service and store sales goals, builds strong teams and an engaged culture, develops store partners, and sets the standard for operational excellence. The Store Manager works with District and Regional Leadership, Human Resources, and the Store Support Center to pursue year-over-year growth, deliver a best-in-class customer experience, and maintain profitability through optimized staffing, shrink reduction, and expense management.

Boot Barn describes its community as one based on togetherness, collaboration, belonging, mutual support, and valuing each partner’s unique contribution. Its vision is to offer everyone a piece of the American spirit, one handshake at a time.

The position leads store partners in customer service and selling, develops product knowledge and training, assesses local customer needs, and analyzes business trends and sales results. It oversees staffing, scheduling, payroll implications, merchandise presentation, operational procedures, customer engagement programs, store events, leadership responsibilities, and opening and closing procedures. The Store Manager is expected to model professionalism, enforce applicable laws and company policies, and maintain high standards for work quality, attendance, and appearance. Up to 15% travel may be needed to support local stores.

The role involves a moderate physical work environment. Partners are mostly standing and walking, with frequent bending and lifting; the workspace is described as clean, orderly, properly lighted and ventilated, with moderate noise levels.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the physical demands described for the role, including standing, walking, squatting, occasional bending, stooping and kneeling, occasional ladder or step-stool use, and lifting, moving, or carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; manual dexterity to handle, feel, type, and reach.

Responsibilities

• Lead store partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing relationships.
• Maintain expert product knowledge across all categories and develop a training plan for each store partner to achieve product competency.
• Assess and communicate localized customer needs to the District Manager.
• Analyze and measure business trends to maximize sales and meet or exceed key metrics and sales goals.
• Review sales goals with partners and provide timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Ensure adequate staffing for changing business needs while managing payroll expenses.
• Adapt to changing business needs and procedures, adjust schedules, assess payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with appropriate partners.
• Maintain merchandise stock levels, adjacencies, presentations, signing, and assortments according to company visual presentation guidelines; educate and train store partners on those guidelines.
• Lead and coach associates in customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs.
• Hold individuals and teams accountable for achieving goals.
• Partner with the District Manager to plan and execute experiential, volume-driving events, including local community outreach.
• Ensure the store leadership team understands and embraces its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Demonstrate professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors, as well as high standards for work quality, attendance, and appearance.
• Adhere to and enforce local, federal, and state laws and company policies, procedures, and practices.
• Perform additional duties as assigned by the Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree