Store Manager - Batavia, NY

Petco•Batavia, NY

2d•Onsite

About The Position

Petco’s General Manager leads a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. The role owns the business and is accountable for people, performance, and processes, while modeling effective leadership. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The role champions animal health, safety, and humane care; builds an inclusive and energized team; and drives sales growth, profitability, and operational excellence. It also represents Petco in the community through local events, adoption initiatives, and partnerships. The General Manager works primarily in a Pet Care Center retail environment, regularly leading on the sales floor and engaging with partners, customers, and pets. The role is full-time, with flexible availability to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability for Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
Retail leadership experience preferred.

Responsibilities

Ensure the health, safety, and humane care of animals in accordance with Petco standards and policies.
Create a welcoming and supportive environment for pets and pet parents.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative team culture and provide coaching, recognition, and development opportunities.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Meet or exceed sales, profitability, and operational goals.
Analyze financial and operational results, use reporting and business insights, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes in line with brand and safety standards.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.