Assistant Restaurant Manager- Batavia

Clark Holdings / Tim Hortons•Batavia, NY

13d•Onsite

About The Position

Clark-Lumberg Associates, a Tim Hortons franchisee in Western New York, is hiring an hourly Assistant Restaurant Manager for its Batavia location. The role manages restaurant operations and oversees Customer Service Team Members, facilities, and equipment to ensure standards for people, products, cleanliness, and customer service are met. When the General Restaurant Manager is absent, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers. The position reports to the District Supervisor. The schedule is 50 hours per week across a minimum of five 10-hour shifts. Forty hours are paid at $19.36–$21.36 per hour, and 10 overtime hours are paid at $29.04–$32.04 per hour. Open availability is required, including weekdays, weekends, and holidays. Work takes place in a busy restaurant environment with frequent interruptions and tasks. The position requires regular, predictable attendance and may involve travel to any of the company's Tim Hortons locations.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
At least 12 months of previous food service management experience.
ServSafe Manager certification.
Strong problem-solving, organizational, and time-management skills.
Excellent knowledge of Tim Hortons products and procedures.
Action- and results-oriented mindset.
Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
Excellent written and verbal communication skills and composure.
Valid driver's license and car insurance.
Willingness to travel and work at any of the company's Tim Hortons locations.
Open availability for weekdays, weekends, and holidays.
Ability to work a minimum of five 10-hour shifts per week.

Responsibilities

Lead by example in demonstrating and reinforcing positive customer service behaviors.
Respond to customer complaints, resolve problems, and turn negative situations into positive ones.
Assist with staff scheduling to maintain Tim Hortons standards throughout the day.
Conduct store walk-throughs from the customer's perspective and ensure an exceptional customer experience.
Remain flexible on the restaurant floor to troubleshoot and address issues.
Pre-screen, interview, hire, and promote employees for open positions.
Support the restaurant's training program and ensure employees have the tools and support they need.
Supervise employee performance, ensure compliance with company policies, and take corrective action when necessary.
Motivate employees and meet with them regularly to support company goals and objectives.
Stay updated on health and safety regulations and employment legislation.
Provide ongoing performance feedback and follow progressive discipline steps, consulting the District Supervisor and Human Resources before terminating an employee.
Ensure products are properly merchandised and inventory levels are sufficient.
Promote REV standards and implement staff incentives to improve performance.
Evaluate employee performance and focus on areas needing improvement.
Maintain a productive and safe work environment and follow company operating, food safety, security, health and safety, and employment standards.
Manage inventory levels and ensure proper product yields.
Monitor food flow and equipment maintenance to ensure safe food service.
Complete reports, weekly ordering, inventory tasks, and key performance indicator analysis.
Stay informed through available resources and promptly monitor and respond to company email.