Store Manager - Smoothie King

PDSK•Kenner, LA

About The Position

The Store Manager leads the team to create and maintain an exceptional Guest experience while upholding Smoothie King brand standards and modeling its core values. The role is involved in all areas of store operations, including leading and developing the team, providing high-quality products, maximizing sales performance, driving profitability, and maintaining a fun and welcoming atmosphere. The Store Manager reviews store conditions and key performance indicators, identifies opportunities for improvement, and implements company programs and local marketing plans. The role manages staffing, team performance, guest feedback, operational and legal compliance, food safety, cash handling, financial and inventory reporting, and daily tasks and checklists. The manager is expected to communicate calmly, act with integrity, set priorities, delegate effectively, and show up on time.

Requirements

Guest Service experience in a restaurant or retail environment.
3 years of supervision experience.
1 year of experience analyzing financial reports.

Responsibilities

Lead and develop the store team while maintaining an environment where team members feel valued and respected.
Ensure an exceptional Guest experience and solicit Guest feedback to understand satisfaction.
Ensure the team provides high-quality products and follows company food safety procedures.
Review the store environment and key performance indicators to identify problems, concerns, and opportunities for improvement, and adjust accordingly.
Drive implementation of company programs through action planning and by inspiring the team to meet operational standards.
Develop local store marketing plans and initiate community outreach through marketing and special events.
Use operational tools, including Profit and Loss Statements, Business Reviews, Cash Management, Log Labor Matrix, and Inventory Management tools, to achieve operational excellence.
Manage team performance using performance-management tools, feedback, goal-setting, and the learning management system.
Recognize individual and team accomplishments using existing programs and other effective recognition methods.
Handle differences between Guests and Team Members without escalating situations and communicate unexpected situations calmly.
Ensure the team adheres to legal and operational compliance requirements.
Train and hold the team accountable for delivering an exceptional Guest experience.
Delegate and communicate responsibilities to support smooth store operations and manage staffing levels.
Manage the team with integrity, honesty, and knowledge in support of Smoothie King’s culture, values, and mission.
Fulfill cash-handling, financial-reporting, and inventory-reporting responsibilities honestly.
Set daily priorities, delegate Daily Checklist tasks, plan managerial activities, arrive on time, and complete required checklists and paperwork by their due dates.