Store Manager I (King Street)

TD • Alexandria, VA

2d • $78,520 - $117,520 • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of TD’s Consumer Business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience, achieve performance goals, deepen customer relationships, and connect customers with appropriate specialists and advice.

The manager oversees store operations, customer service, sales and business development, risk management, and team performance. They are accountable for store and individual metrics, manage budgets and expenses, originate loan applications, handle lending conditions, conduct loan closings, and maintain active NMLS registration. The role also represents the bank in the community and works with business partners across TD to develop customer relationships and grow the store portfolio.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align activities strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; must be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under the stated Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Manage the store portfolio and contribute to growth and profitability across deposits, loans, fees, and expenses.
• Hire, lead, coach, develop, and motivate store colleagues; set goals and performance objectives, conduct reviews, manage compensation and performance, and address disciplinary matters as needed.
• Manage a small-sized store and team, including workforce scheduling and complex daily operational and administrative duties.
• Meet store and individual performance metrics and develop strategies to grow the business.
• Lead the service and advice team to provide a positive customer and colleague experience and improve customer financial confidence.
• Coach colleagues on customer conversations, products, services, advice strategies, customer problem resolution, and appropriate referrals.
• Resolve escalated customer, internal-group, and partner issues, participating in negotiation and problem resolution when necessary.
• Promote TD’s presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.
• Use reporting to identify opportunities to acquire customers and deepen relationships, driving deposit, investment, and loan growth.
• Partner with specialists and teams across Small Business, Commercial, Consumer Lending, Wealth, and other business lines to develop customers and grow the store portfolio.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Proactively develop prospects and relationships through needs-based conversations and connections with personal, small-business, and center-and-influence contacts.
• Ensure operational excellence, transaction accuracy, due diligence, and compliance with bank policies, procedures, and applicable conduct requirements.
• Identify, manage, and escalate risks and high-risk or non-standard transactions; maintain awareness of emerging issues, trends, and regulatory requirements.
• Maintain a culture of risk management and control and ensure colleagues understand and follow relevant operating policies and procedures.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Assess team capabilities, build expertise, share knowledge, encourage collaboration, and support change through communication and positive reinforcement.
• Recruit qualified and diverse candidates and foster a fair, equitable, and cohesive team environment.
• Act as a brand ambassador for the business area and bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and access to an online learning platform.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, which may include cash and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager