Store Manager I (King Street)

TD Bank•Alexandria, VA

1d•Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results. The manager grows the Store by deepening customer relationships, putting customers first, and connecting them with appropriate specialists and advice. The position manages a small-sized Store and team, oversees Store operations and performance, and serves as the highest point of escalation within the Store for customer, internal-group, and partner issues. It includes people management, business development, lending, operational and risk oversight, customer service, community engagement, budget management, and development of colleagues. The role originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration. This position is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act. Employment eligibility requirements include eligibility to work for a covered financial institution and eligibility for NMLS registration. Federal law requires satisfactory criminal background and credit report checks, as well as applicant statements or certifications regarding certain government findings. The work includes continuous sedentary work, multitasking, standard office equipment operation, sitting, concentration, and reading, writing, and comprehending instructions. Standing and walking are frequent. Domestic travel and a range of physical activities—including lifting, bending, squatting, and reaching—may be occasional; international travel is never required.

Requirements

Undergraduate degree or equivalent experience.
At least 3 years of relevant experience in retail, customer service, and/or financial services.
At least 1 year of leadership and coaching experience.
Business development skills, including the ability to conceptualize and implement strategies.
Knowledge of bank product lines and services, Store operations, and security.
Ability to manage competing priorities and align efforts strategically with Store goals and objectives.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficiency with the Microsoft Office suite.
Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, and/or criminal findings by a government agency or authority.
Ability to meet the listed physical and work activity requirements, including continuous sedentary work, multitasking, and use of standard office equipment.

Nice To Haves

Small Business and Consumer lending experience.
Notary License.

Responsibilities

Lead, hire, coach, motivate, and develop Store colleagues; set goals and performance objectives, review performance, make compensation decisions, and handle disciplinary matters as required.
Manage a small-sized Store and team, oversee Store performance, and hold the team accountable for Store and individual targets and objectives.
Manage service and advice colleagues to promote a positive customer and colleague experience and improve customer financial confidence.
Coach colleagues on services, products, sales conversations, advice-giving strategies, customer problem resolution, and appropriate customer service behaviors.
Participate in customer negotiations and problem resolution when necessary, and act as the Store's highest point of escalation for issues.
Promote the Bank's brand and presence in the community through participation and leadership in community groups, initiatives, and fundraisers.
Build customer relationships, address customer needs proactively, and execute advice plans and customer experience objectives.
Oversee Store premises and ensure customer and colleague areas are professional and inviting; optimize colleague scheduling for customer demand.
Oversee complex daily operational and administrative duties.
Develop Store-specific strategies to grow the business and use reporting to identify opportunities to acquire customers and deepen relationships, deposits, investments, and loans.
Partner with Specialists and colleagues in Small Business, Commercial, Consumer Lending, Wealth, and other business lines to advise and grow customer relationships and the Store portfolio.
Manage the Store budget and meet expense and revenue objectives.
Reach out to prospects and build relationships with personal, small business, and Centers of Influence contacts through needs-based conversations.
Achieve operational excellence, support accurate customer transactions, and ensure colleagues understand and follow bank policies and procedures.
Identify, manage, and escalate risks and nonstandard or high-risk activities; maintain risk controls and compliance with Bank and industry conduct requirements.
Stay informed about emerging issues, trends, and regulatory requirements, and assess potential impacts.
Support referrals and cross-business-line collaboration through training and coaching of Store colleagues.
Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
Assess team skills and capabilities, grow team expertise to meet business needs, and provide ongoing feedback, performance reviews, and development.
Recruit for hires to build a diverse and qualified workforce; foster teamwork, equitable treatment, positive working relationships, and a culture where colleagues can escalate challenges.
Share knowledge and communicate issues promptly across teams; support change through reinforcement of milestones and successes.
Act as a brand ambassador for the business area and the Bank.
At higher levels, contribute leadership in One TD services, market or regional change management, performance management, talent development, business planning, and community involvement.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform
Mentoring programs
Variable compensation and incentive awards, including potential cash and/or equity incentive awards