Store Manager (Store 2693)

GameStop•Bristol, VA

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of employees who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the manager develops and promotes a sales culture by creating individualized solutions for guests, providing outstanding service, sharing a passion for gaming, and supporting a store environment that meets or exceeds sales and profit goals. The role oversees product presentation, sales and gaming knowledge, store cleanliness and organization, guest loyalty, and repeat business. The manager leads a retail staff whose size may vary by store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The Store Manager recruits, hires, trains, schedules, supervises, develops, and retains associates; sets service expectations; and ensures employees are trained on their roles, policies, inventory control, loss prevention, safety, financial protocols, and ethical responsibilities. The manager leads sales and operational execution, administers payroll and performance feedback, maintains store standards and equipment, fulfills omnichannel orders, manages inventory and cash procedures, and protects company assets. The role also includes guest service, administrative duties, safety oversight, and—only for stores located on a military base—professional partnerships with appropriate military personnel.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Possess strong people skills and an outgoing, welcoming personality.
Provide genuine, individualized assistance to every guest.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Work independently and lead a team to complete assigned tasks on time.
Meet leadership expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
Operate a Point-of-Sale (POS) computer system.
Have basic mathematics and alphabetizing skills.
Complete required paperwork properly and follow written, oral, or diagrammed instructions; convey instructions to others.
Execute financial tasks in strict accordance with company policy.
Achieve objectives and lead in a fast-paced, rapidly changing environment.
Work 40 hours per week and be flexible to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Manage pressure constructively and adapt to stressful situations without negatively affecting guest interactions; demonstrate creativity and problem-solving.
Be reliable and trustworthy and exercise good judgment.
Be able to work alone.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use other basic fine and gross motor skills.

Nice To Haves

An associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For stores on military bases only, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, helping guests with gaming needs, sharing promotions, recommending relevant items, applying selling behaviors, and thanking guests.
Support the overall shopping environment, including visual and operational elements, sales initiatives, and guest relationships that drive sales and repeat business.
Process purchases and returns accurately through the POS system, including handling change, bagging merchandise, and providing receipts.
Respond to guest questions in person and by phone, answering calls promptly and professionally using the company phone greeting.
Promote GameStop guest benefits, including title reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Communicate with store associates and the District Manager to ensure store initiatives are implemented as planned.
Set service expectations and train associates on job responsibilities, company and store policies, procedures, practices, and guidelines.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates in accordance with scheduling guidelines and account for required breaks and meals.
Manage staffing levels to provide consistent, high-quality guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, and regularly enter written feedback for each associate in Workday or the HR service management system.
Keep all store areas, including restrooms, neat, clean, organized, and merchandised according to company guidelines; maintain fixtures and equipment in working order.
Ensure omnichannel orders are fulfilled and shipped daily.
Conduct inventory counts at the home store and other stores in the district or region; stock and restock merchandise and ensure products are organized and alphabetized on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate visual inspection of associate packages or belongings at closing or shift end.
Lead the store team in meeting or exceeding sales, profit, and shrink goals, and complete required administrative and operational duties.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and deposit slips accurately; maintain sufficient cash and change; and make deposits daily or as required by established guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct merchandise counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Monitor associate and guest safety, address potential hazards immediately, and report injuries according to company guidelines.
Maintain organized store records and files and ensure manuals are up to date.
For stores on military bases only, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.