Store Manager - Gurnee Mills Mall

Pandora • Gurnee, IL

2d • $66,000 - $82,700 • Onsite

About The Position

The Store Manager leads the Gurnee Mills Mall store and immerses themselves in Pandora’s brand, culture, and products while delivering exceptional customer experiences. The role combines active engagement on the sales floor with coaching and managing Assistant Store Managers, Sales Leads, and Sales Associates to achieve sales goals and key performance indicators. The Store Manager is responsible for building customer loyalty, developing talent, supporting recruiting and succession planning, and ensuring effective store operations and visual merchandising. The position partners with the Divisional Sales Manager and Human Resource team on performance issues and policy violations, and performs other duties as assigned.

Requirements

• At least 3–5 years of experience as a Store Manager in a high-performance selling environment.
• Strong written and verbal communication skills.
• Ability to connect with people at all levels of the organization.
• Business acumen and analytical thinking that support positive results.
• Skills in recruiting, retaining, and developing teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point-of-sale systems.
• At least 18 years old and able to provide proof of identity and eligibility to work.
• Flexible schedule that includes nights, weekends, and holidays.
• Ability to stand for extended periods and lift 50+ pounds.
• Ability to arrive at work on time.

Responsibilities

• Engage with customers on the sales floor and work alongside the team to drive sales.
• Coach and manage Assistant Store Managers, Sales Leads, and Sales Associates.
• Build genuine connections with customers and exceed individual and store sales goals.
• Meet or exceed commercial targets and key performance indicators.
• Deliver excellent customer experiences through product knowledge and brand loyalty.
• Coach and inspire the sales team, foster accountability, and provide real-time feedback and guidance toward KPI goals.
• Build lasting customer relationships beyond individual transactions.
• Recruit talent for seasonal and core roles, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve performance issues and policy violations.
• Implement visual merchandising directives on time, maintain efficient operational processes, and support continuous talent development.
• Perform other duties as assigned.

Benefits

• Base compensation plus bonus.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Short- and long-term disability coverage.
• Basic life and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning, and tuition reimbursement.
• Paid time off including vacation, personal, sick, birthday, and celebration days, plus paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed