Store Manager – Newcastle

iKhokha

10d•Hybrid

About The Position

At iKhokha, we're passionate about helping entrepreneurs thrive. Join us as a Store Manager based in Newcastle and take the reins of a high-energy branch, driving sales, developing your team and creating opportunities that make a real impact in your community. You will be responsible for managing the iKhokha Store together with driving sales, activation ratio’s, implement and manage in-branch marketing activities, assist in staff route planning for outbound activities and create revenue-generating opportunities in line with iKhokha goals. You will be responsible for branch P&L’s and managing a team of 5 branch staff. You will represent and uphold the iKhokha brand and culture within the iKhokha branch as well as evangelise iKhokha within the local community.

Requirements

National Senior Certificate (Matric) is required.
Minimum 3+ years' of experience in a Store manager or similar role.
Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.
Informal market retail and retail operations experience with a strong focus on growth joined with an understanding of informal markets and in-branch retail dynamics.
Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
Proficient in MS Office with strong communication skills.
Proven ability to manage sales performance against assigned targets.
Valid driver’s license and own transport along with a clear criminal and credit record.

Nice To Haves

Undergraduate Degree is advantageous.
Ability to speak both English and Afrikaans, Xhosa is Optional.
Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
Basic understanding of key stakeholders within the designated Store Location.

Responsibilities

Be accountable for the performance of the iKhokha store and be responsible for store P&L’s.
Drive sales and deliver exceptional customer service.
Be responsible for maintaining relationships linked to stores.
Interview, recruit, and train new staff members.
Implement performance management processes to ensure that new staff thrive and targets are met.
Handling first level HR and IR skills as well as monitoring productivity of staff daily as per company requirement.
Responsible for in-store stock management and conduct weekly stock takes and cycle counting.
Maintain asset register of instore equipment and all branding materials.
Gain a basic understanding of POS systems for stock management.
Report back to internal stakeholders weekly and monthly on store performance.
Share ad hoc survey results with necessary internal stakeholders.
Provide feedback on general in-store activity.
Report in required market insights within the designated area.