Store Manager Moore OK

CNG Holdings•Oklahoma City, OK

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. Store Managers serve and educate customers about available financial products and services, handle transactions and cash, ensure compliance with applicable regulations and company procedures, and coordinate store operations, staff development, and training to achieve performance targets. The position works in a call center, retail, or office environment and may require travel to all stores in the assigned district, neighboring districts, and occasional overnight travel. The Store Manager must work assigned shifts as scheduled. The position may serve as the on-site lead for one or more Assistant Store Managers.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Must be able to work assigned shifts as scheduled.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present product and service options to customers and help them identify offerings that meet their needs.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer; count deposits; and move cash between the secure safe and cash drawer. May conduct bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information and process transactions accurately according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store meet metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in providing excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Perform other duties as assigned.
Travel to stores within the assigned district and, when requested, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.