Store Manager Moore OK

CNG Holdings, Inc.•Oklahoma City, OK

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager serves and educates customers about available financial products and services, handles transactions and cash, supports compliance, and coordinates the operations, development, and training needed to achieve store metrics. The position may lead one or more Assistant Store Managers and may require travel among stores in the assigned district or neighboring districts.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Must work assigned shifts as scheduled.
Must be able to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present product and service options that meet customers’ needs, and educate customers on the product portfolio.
Listen actively to customers, clarify information, and help resolve or de-escalate complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region volume expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and, where applicable, make bank deposits or pickups.
Balance batch receipts with store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and maintaining a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, as needed, neighboring districts; overnight travel may be required.
Perform other duties as assigned.