Museum of Art – Store Manager

Brigham Young University•Provo, UT

1d•$59,000 - $75,500

About The Position

The Store Manager supports the Museum’s mission by creating a retail environment that complements the educational and cultural objectives of Museum exhibitions through the sale of exhibition-related materials, art reproductions, and arts-related merchandise, contributing to the Museum’s financial sustainability by generating revenues. This position oversees all aspects of Museum Store operations, including merchandising, inventory management, staffing and training, online sales, in-store security procedures, print reproduction activities, and working with Marketing Manager on store advertisement. The Store Manager works closely with the Assistant Director on strategic store goals.

Requirements

A firm commitment to the mission of BYU
Four or more years of retail experience, which includes
Two or more years in supervisory or management role
One or more years e-commerce experience
Knowledge of inventory control systems and retail management practices
Experience implementing financial and security controls in a retail environment
Ability to manage budgets and adjust operations based on changing needs
Strong organizational, supervisory, and customer service skills
Proficiency with POS systems, word processing, and spreadsheet software
Excellent communication and analytical skills

Nice To Haves

Bachelor’s degree in business, emphasis in retail management or related field
Background or interest in art history, museum studies
Experience with online sales, website management, or social media marketing
Experience developing promotional materials or advertising copy
Knowledge of or interest in the arts or museum retail

Responsibilities

Store Operations
Oversee customer service practices, in-store security procedures, and daily store operations, including reconciliation of cash sales for deposit on a regular basis.
Maintain organization and cleanliness of store and storage areas.
Manage relationships with vendors and coordinate custom framing, specialty product orders, select fine art images for prints and other merchandise, overseeing quality control of print reproductions.
Understand e-commerce best practices and procedures, support the Museum’s online retail presence, manage shipping, and order fulfillment.
Manage inventory purchasing, receiving, stocking, and inventory tracking using current software, QuickBooks POS.
With Business Manager, develop and manage the annual store budget, provide month-end POS reports for reconciliation, and review monthly financial reports with Assistant Director to adjust revenue goal strategies, as needed.
Conduct periodic cycle-count inventory reviews and reconcile records as required, providing documentation of changes to MOA Business Manager for asset write-off reporting.
Schedule and conduct Annual Inventory Physical Count per University policy.
Store Staff Management
Recruit, hire, train, and supervise student employees.
Schedule staff and assign responsibilities to ensure effective store operations.
Evaluate employee performance and support staff in providing excellent customer service.
Retail Strategy & Merchandising
Develop and implement merchandising strategies aligned with the Museum’s mission, exhibitions, and programs, review periodically with Assistant Director, establishing retail goals to increase profitability and sustain store operations.
Monitor industry trends and maintain a balanced selection of popular art-related and art education merchandise to identify merchandise appropriate for museum’s audience and programming.
Marketing & Public Relations
Promote through sales, promotions, and outreach efforts, representing the Museum in a professional manner consistent with the Museum’s mission.
Collaborate with the Museum PR/Marketing Manager on advertising and promotional campaigns, assisting in development of store promotional materials.
Professional Development
Maintain knowledge of museum retail practices, marketing strategies, and e-commerce tools.
Stay informed of University and Museum policies and retail management best practices.
Participate in relevant professional development opportunities when appropriate.

Benefits

401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU