Store Manager I

FLOORING LIQUIDATORS•St. George, UT

22h•Onsite

About The Position

The Store Manager leads store operations, drives sales, delivers exceptional customer service, builds strong customer relationships, and supports the growth and success of the sales team. The role manages day-to-day activities across sales, the warehouse, subcontractors, and merchandising, and coordinates store employees to maximize efficiency and outcomes. The Store Manager also supports hiring and training, maintains product knowledge and Roll Master fluency, ensures cash-handling and compliance procedures are followed, protects company assets, and promotes safe work practices. The role supervises all store-level employees and may involve working in a retail store with an attached warehouse, including exposure to heat and cold. Travel is minimal, less than 10%, and may be between store locations.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of retail sales experience.
At least 1 year of supervisory or management experience.
Proven ability to build, lead, motivate, and maintain high-performing teams.
Experience measuring rooms accurately for flooring projects.
Valid driver's license and an acceptable driving record.
Valid Class C driver's license.
Excellent communication skills.
Willingness to learn to operate a forklift.

Nice To Haves

Roll Master experience.
Previous forklift certification.
Hard-surface flooring knowledge.
At least 5 years of retail flooring experience.
Bachelor's degree in a related field.
Experience working in the home improvement retail sector.

Responsibilities

Plan and manage all aspects of day-to-day store operations, including sales, warehouse, subcontractors, and merchandising.
Perform duties associated with salesperson and warehouse roles.
Lead, manage, and coordinate store employees to maximize efficiency and outcomes through leading by example and delegation.
Assist with interviewing and hiring employees.
Train new employees.
Maintain product knowledge and Roll Master fluency to answer employee questions, facilitate training, and resolve customer service concerns.
Identify and proactively address store problem areas.
Maintain the customer payment register and process payments using appropriate cash-handling and check-processing procedures.
Follow cash-handling standard operating procedures for opening and closing the store.
Train employees on, implement, and oversee procedures and policies required by the employee handbook and mandatory sales and compliance guidelines.
Work with the Regional Manager, Director of Sales, and other management personnel to ensure the store has the tools needed for strong performance within budget restraints.
Take accountability for the store and protect company assets.
Conduct safety walks, monitor store power-equipment use, and coach employees on safe work practices.