Assistant Store Manager I

kate spade new york•Round Rock, TX

1d•$19 - $32

About The Position

The Assistant Store Manager at Coach partners with the Store Manager to drive sales performance, operational excellence, and team development. The role leads by example on the sales floor, delivers exceptional customer experiences, and upholds Coach service standards. It calls for adaptability across store roles and the ability to implement strategies that support the success of the brand and the employee’s career growth. The role supports sales planning and category initiatives, customer service, team recruitment and development, omni-channel and digital engagement, store operations, and collaboration with leadership and district and corporate teams. The duties listed are a sample and are not exhaustive. Coach is an equal opportunity and affirmative action employer and provides reasonable accommodation for disabilities or religious beliefs.

Requirements

At least 1 year of leadership experience in retail or service industries; a combination of education and experience will be considered.
Strong customer focus and ability to thrive in a fast-paced environment.
Ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict-resolution skills.
Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or fashion background preferred.

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach service standards; promptly resolve customer issues and act as a brand ambassador in-store and in the community.
Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline aligned with the brand vision.
Support virtual shopping, clienteling, and customer data acquisition; use social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to support cross-functional projects.