Store Manager - Birmingham

Boll & Branch • Vestavia Hills, AL

9h • $80,000 - $95,000

About The Position

The Store Manager leads the Birmingham store as a welcoming, hospitality-focused environment and owns its business performance and daily operations. The role delivers elevated customer experiences through in-store, in-home, and virtual design consultations; maintains visual and merchandising standards; and builds customer and community connections through local outreach, design partnerships, and relationships with retail partners.

The Store Manager hires, trains, mentors, and coaches Brand Ambassadors, sets an example on the sales floor, and supports performance through regular goal and productivity reviews. The position also analyzes sales reports, manages controllable expenses, and works to achieve sales and profitability goals while ensuring operational excellence.

This role requires retail leadership experience, strong customer service and coaching skills, familiarity with specialty retail operations and business metrics, and the ability to travel to the corporate office and other store locations when needed. Physical requirements include standing for extended periods, reaching overhead, lifting up to 50 pounds, and climbing a ladder or step stool, with or without reasonable accommodation.

Requirements

• At least 3 years of experience in a retail leadership position.
• A positive, enthusiastic personality and a commitment to creating an inviting and inspiring space.
• An entrepreneurial mindset, accountability, and motivation to make an impact locally.
• Ability to analyze business metrics and create customer-first experiences.
• Hands-on coaching, mentorship, and team development skills.
• Strong communication and training skills.
• Consultative selling ability and curiosity about the local market.
• Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
• Knowledge of basic retail math and cash management techniques.
• Resourcefulness, critical thinking, and problem-solving skills.
• Ability to travel to the corporate office and other store locations when needed.
• Proficiency with standard office and retail equipment, including phones, POS systems, and alarm systems.
• Intermediate knowledge of Google Suite, including Google Drive, Meet, Docs, Slides, and Sheets, as well as Word and Excel.
• Ability to stand for long periods, reach overhead, lift up to 50 pounds, and climb a ladder or step stool, with or without reasonable accommodation.

Nice To Haves

• Retail leadership experience in luxury, design, home, or lifestyle categories.

Responsibilities

• Welcome guests, listen to their needs, and help them design spaces they love.
• Create a comfortable, elevated store experience grounded in genuine care and hospitality.
• Deliver customer experiences through in-store, in-home, and virtual design consultations.
• Manage the store as a business, making decisions that support performance, community connection, and customer satisfaction.
• Achieve and exceed sales and profitability goals while managing daily operations.
• Analyze selling reports, manage controllable expenses, and maintain operational excellence.
• Maintain visual and merchandising standards that reflect the brand.
• Hire, train, mentor, and develop Brand Ambassadors.
• Model service and selling practices through an active presence on the sales floor.
• Meet monthly with each Brand Ambassador to review productivity and goals, celebrate successes, and develop strengths.
• Coach employees, suggest improvements, and use performance management when necessary.
• Develop team expertise in Boll & Branch products and service standards.
• Build relationships with local interior designers, real estate developers, boutique hotels, universities, and other community partners.
• Partner with Nordstrom and Bloomingdale’s teams to strengthen relationships and build local brand awareness.
• Develop local events, design partnerships, neighborhood guides, and other outreach that connects customers with the community.
• Curate recommendations for local businesses and community destinations.
• Create and drive local business outreach and the Designer Outreach program.
• Travel to the corporate office and other store locations when needed.

Benefits

• Medical, dental, vision, and life/AD&D insurance.
• Commuter benefits, HSA/FSA, STD/LTD, and Employee Assistance Program.
• Family-planning services, gender-affirming healthcare, and Health Advocacy Program.
• Fitness Reimbursement Program.
• 401(k).
• Paid time off.
• Employee discount.
• Potential eligibility for the Company’s annual bonus program, with a non-binding target based on Company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed