Store Manager II - Hudson, NH

TD • Hudson, NH

1d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of TD’s Consumer Business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. The manager grows the Store by deepening customer relationships, putting customers first, and connecting them with the appropriate specialists and advice.

This position manages a medium-sized Store and team, oversees Store performance and operations, and is accountable for Store and individual performance metrics. It requires deep knowledge of banking, bank operations, process management, and risk. The Store Manager serves as the Store’s highest escalation point for customer and partner issues, originates loan applications, handles Conditions of Lending, conducts loan closings, and maintains active NMLS registration.

The role leads customer service, business growth, risk management, and colleague development. It manages scheduling, the Store budget, customer experience targets, operational excellence, and compliance with applicable policies and regulatory requirements. The role also recruits, develops, coaches, and evaluates colleagues, and may mentor developing Store Managers or lead broader Market or Region initiatives at higher levels.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of experience demonstrating business development skills, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience; supervisory experience is required.
• Small Business and Consumer lending experience.
• Deep knowledge of bank product lines and services, Store operations, and security.
• Ability to manage competing priorities and strategically align activities with Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Ability to meet requirements for employment with a covered financial institution and eligibility for NMLS mortgage loan originator registration.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications concerning government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, and motivate the Store team to deliver a strong customer and colleague experience and achieve performance objectives.
• Manage Store portfolio growth and profitability, including deposits, loans, fees, expenses, and budget objectives.
• Hire, develop, coach, evaluate, and manage the performance and compensation of Store colleagues; address disciplinary matters as needed.
• Set team goals and performance objectives, monitor results, provide feedback and reviews, and hold colleagues accountable.
• Develop Store-specific strategies to acquire customers, deepen relationships, and grow deposits, investments, and loans.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other specialists to advise customers and grow the Store portfolio.
• Promote the Bank’s presence in the community through participation and leadership in community groups, initiatives, and fundraisers.
• Oversee customer service and advice, coach colleagues on products and advice strategies, and help resolve customer issues and complaints.
• Ensure Store scheduling meets customer demand and that Store premises and customer and colleague areas are professional and inviting.
• Oversee complex daily operational and administrative duties and ensure accurate customer transactions and activities.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration and ensure compliance with applicable banking, lending, human resources, and regulatory requirements.
• Identify, manage, and escalate risks, including non-standard or high-risk transactions and activities; promote a culture of risk management and control.
• Use reporting and market knowledge to identify opportunities, proactively reach out to prospects, and build relationships with customers and centers of influence.
• Promote partnerships across Retail and other Lines of Business, including Digital, and support referrals through colleague training and coaching.
• Mentor developing Store Managers and share knowledge and expertise with colleagues and peers.
• Support a diverse, fair, and cohesive team environment and act as a brand ambassador for the business area and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager