Store Manager II _ Portsmouth, NH (Lafayette Rd)

TD • Portsmouth, NH

7d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II leads the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience, build customer relationships, provide needs-based advice and referrals, and achieve business and shareholder objectives. The manager oversees a medium-sized store and team, may manage multiple locations or a complex customer base, and serves as a peer mentor to developing store managers. The position requires expert knowledge of banking, bank operations, process management, and team risk profiles. It is also the highest point of escalation within the store for customer and partner issues. Duties include originating loan applications, handling Conditions of Lending, conducting loan closings, and maintaining active NMLS registration.

The role manages customer service, advice, business development, store operations, risk, and team performance. It sets store-specific growth strategies and budgets; partners with specialists and other business lines to grow customer relationships; ensures accurate transactions and compliance with bank policies and regulatory requirements; and recruits, develops, coaches, and manages store colleagues. The position requires an undergraduate degree or equivalent experience, at least four years of related experience, business-development experience, leadership and coaching experience, and small-business and consumer-lending experience.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of proven business-development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience.
• Small Business and Consumer lending experience.
• Active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align work strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution and for registration as a registered mortgage loan originator with the NMLS.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead the store portfolio and team to grow consumer banking business, profitability, deposits, loans, fees, and customer relationships.
• Hire, develop, coach, motivate, and manage store colleagues, including setting goals, managing performance and compensation decisions, and addressing disciplinary matters.
• Set targets and objectives for the team, monitor results, provide feedback and performance reviews, and hold colleagues accountable.
• Manage customer service and advice delivery, coach colleagues on products and services, and personally participate in customer issue negotiation and resolution when necessary.
• Develop store-specific strategies to acquire customers and deepen relationships, using reporting to identify opportunities for deposit, investment, and loan growth.
• Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to advise customers, generate referrals, and grow the store portfolio.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Promote the bank and its brand in the community through business groups, initiatives, and fundraisers.
• Oversee store premises, customer and colleague areas, scheduling, and complex daily operational and administrative duties.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and transaction accuracy, explain and enforce operating policies and procedures, identify and manage risks, and escalate non-standard or high-risk activity.
• Keep abreast of emerging issues, trends, and regulatory requirements and maintain a culture of risk management and control.
• Act as the store's highest point of escalation for issues raised by customers, internal groups, and partners.
• Support change management, teamwork, colleague communication, workforce diversity, and the development of talent and team capabilities.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager