Associate Banker II - Lafayette Rd Portsmouth, NH

TD • Portsmouth, NH

7d • $22 - $28 • Onsite

About The Position

The Associate Banker II is a banking professional at a TD store location who helps deliver TD’s brand promise by accurately completing everyday banking transactions and providing customers with advice and educational support on services, products, and tools. The role works across teller-line and platform activities, including account opening and servicing, transaction processing, and addressing debit and credit card issues, Regulation E matters, and mobile and online banking needs.

The Associate Banker II builds trust through educational content and tools, consultative support, and proactive recommendations. The role identifies customer needs, promotes relevant products and services, and refers customers to appropriate colleagues or internal partners for more complex financial needs. It also manages leads and customer outreach, arranges appointments, and helps coordinate lobby traffic and customer wait times.

The position requires compliance with bank policies, procedures, regulatory requirements, and risk controls, including customer authentication and cash-handling requirements. The Associate Banker II contributes to a collaborative and inclusive team environment, participates in ongoing development, and may train or mentor newer colleagues. TD provides training and onboarding for the role.

Requirements

• High school diploma or GED.
• At least 1 year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
• Ability to work scheduled operating hours that may include evenings, weekends, and holidays.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work and work independently within deadlines.
• Proficiency in Microsoft Office.
• Ability to complete required Teller training and part 1 of platform training upon hire.
• Ability to perform the physical activities and meet the physical requirements listed in the posting, including frequent sitting, standing, and walking; continuous multitasking and concentration; and occasional lifting and carrying.

Nice To Haves

• Demonstrated customer service skills.
• Teller experience.
• Notary license.

Responsibilities

• Process customer transactions accurately on the teller line or platform, including deposits, withdrawals, check cashing, and other account servicing requests.
• Open, close, and service personal deposit accounts; handle requests such as debit card reorders and address updates.
• Identify customer financial needs and provide advice, education, product recommendations, or referrals to appropriate colleagues and partners.
• Build and deepen customer relationships through active listening, customer outreach, lead management, and scheduled appointments.
• Manage customer wait times by scheduling, rescheduling, or canceling meetings with bankers.
• Provide lobby leadership, coordinate walk-in traffic, respond to initial customer inquiries, and help arrange appointments or resolutions.
• Maintain cash drawers and stations, observe cash limits, balance cash, and follow cash security procedures.
• Apply customer authentication, due diligence, Bank Secrecy Act and Patriot Act requirements, and other applicable controls and regulations.
• Complete required job-specific and compliance training, follow established policies and procedures, and respond to audit, regulator, and compliance requests.
• Collaborate with colleagues, contribute to a positive and inclusive work environment, and participate in personal performance and development activities.
• May train and mentor newer colleagues.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.
• Base salary and variable compensation or incentive awards, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED