Store Manager II - North Hampton

TD • North Hampton, NH

4d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II leads and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience, achieve performance targets, deepen customer relationships, and connect customers with appropriate specialists and advice.

The position manages a medium-sized store and team, with responsibility for hiring, performance management, development, compensation decisions, teamwork, and disciplinary matters. It oversees store operations, risk management, customer escalations, budgets, service delivery, and business development. The manager originates loan applications, handles lending conditions and closings, and maintains active NMLS registration. The role may also oversee multiple locations or a complex customer base as required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development skills, including the ability to conceptualize and implement strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank products and services, store operations, and security.
• Ability to manage competing priorities and strategically align efforts with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and be eligible for registration as a mortgage loan originator.
• Meet applicable eligibility standards for employment with a covered financial institution; satisfactory criminal background and credit checks and required applicant statements or certifications are required.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, motivate, and develop store colleagues to deliver a positive customer and colleague experience and meet store and individual performance targets.
• Hire and recruit qualified colleagues, set goals, manage performance and compensation decisions, provide feedback, and address disciplinary matters.
• Manage a medium-sized store and team, including scheduling, premises, operational administration, and store budget and expenses.
• Develop store-specific strategies and use reporting to acquire customers, deepen relationships, and grow deposits, investments, loans, and revenue.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, Specialists, and other business lines to advise customers and grow the store portfolio.
• Build customer relationships through needs-based conversations, referrals, community involvement, and proactive outreach to prospects and centers of influence.
• Coach colleagues on service, product information, advice-giving, sales conversations, customer problem resolution, and appropriate customer interactions.
• Act as the store's highest point of escalation for customer, internal-group, and partner issues, participating in negotiation and resolution when necessary.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Ensure due diligence and accurate customer transactions, follow bank policies and procedures, and identify, manage, and escalate operational, regulatory, and other risks.
• Maintain a culture of risk management and operational excellence, keeping abreast of emerging issues, trends, and regulatory requirements.
• Act as a peer mentor to developing store managers and provide coaching, mentorship, and guidance within areas of expertise.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager