Store Manager II - Springfield Forest Park

TD • Springfield, MA

8d • $72,280 - $108,160 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a Consumer Banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to provide a strong colleague and customer experience, achieve performance targets, and grow customer relationships through needs-based advice and referrals. The manager oversees store operations, budget, risk management, customer service, and team performance, and may manage multiple store locations or a diverse and complex customer base. The position originates loan applications, handles Conditions of Lending, conducts loan closings, and maintains active NMLS registration.

The Store Manager leads hiring, goal setting, colleague development, performance management, scheduling, and team engagement. They build store-specific strategies, use reporting to identify growth opportunities, collaborate with specialists and other business lines, and ensure compliance with banking policies, procedures, and regulatory requirements. This position is subject to eligibility and background-check requirements applicable to loan originators and mortgage loan originators.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align efforts strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under applicable Regulation Z requirements.
• Eligibility for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.
• Ability to meet the physical requirements described, including frequent sitting, standing, and walking and occasional lifting and other movements.

Nice To Haves

• Notary License.

Responsibilities

• Lead the store’s growth and profitability across deposits, loans, fees, and expenses, and achieve store and individual performance metrics.
• Hire, coach, develop, motivate, and manage store colleagues, including setting goals, conducting performance reviews, and addressing performance or disciplinary matters.
• Manage store customer service and advice, resolve escalated customer issues, and coach colleagues on customer-centered service, sales conversations, and advice strategies.
• Build customer relationships, deepen existing relationships, proactively contact prospects, and refer customers to appropriate specialists and business partners.
• Develop store-specific business strategies and use reporting to identify opportunities for deposit, investment, and loan growth.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the store portfolio and support referrals.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Oversee store operations, premises, customer and colleague areas, scheduling, and complex daily administrative duties.
• Ensure operational excellence, transaction accuracy, adherence to bank policies and procedures, and effective risk and regulatory controls.
• Identify, manage, and escalate risks and non-standard or high-risk transactions or activities; keep abreast of emerging issues and regulatory requirements.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration.
• Represent and promote the bank in the community through business groups, initiatives, and fundraisers.
• Mentor developing store managers and share expertise, information, and skills with colleagues.
• Foster a cohesive, diverse, fair, and high-performing team and act as a brand ambassador for the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager