Store Manager II - Massapequa East

TD • Massapequa, NY

1d • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through customer-focused solutions and referrals. The manager grows customer relationships, connects customers with appropriate specialists, and ensures customers receive suitable advice.

The role manages a medium-sized store and team, with responsibility for hiring, goal setting, staff development, performance and compensation decisions, teamwork, and disciplinary matters. It oversees store operations, budgets, customer service, sales and business development, risk management, and operational excellence. The manager may oversee complex or new stores, manage multiple locations or diverse customer bases when required, and serve as a peer mentor and escalation point. Responsibilities also include originating loan applications, handling lending conditions, conducting loan closings, and maintaining active NMLS registration.

This position requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. A criminal background check, credit report check, and related applicant statements or certifications are required. The role involves occasional domestic travel and frequent sitting, standing, and walking, as well as continuous sedentary work, multitasking, operation of standard office equipment, and concentration.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including the ability to conceptualize and implement strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration; eligibility for registration as a registered mortgage loan originator under the SAFE Act and eligibility for employment with a covered financial institution under Regulation Z.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary license.

Responsibilities

• Manage a store portfolio and drive growth and profitability across deposits, loans, fees, and expenses.
• Hire, lead, coach, motivate, and develop store colleagues; set goals and performance objectives, provide feedback and reviews, manage performance and compensation decisions, and address disciplinary matters as needed.
• Manage a medium-sized store and team, and oversee medium, complex, or new stores; manage multiple locations or diverse customer bases when required.
• Account for store and individual performance metrics and business results.
• Act as a peer mentor to developing store managers and provide coaching, mentorship, and guidance within areas of expertise.
• Serve as the store’s highest escalation point for customer, internal group, and partner issues; participate in customer problem resolution and negotiations when necessary.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Lead the service and advice team to provide a positive customer and colleague experience, and coach colleagues on products, services, advice, sales conversations, and customer experience strategies.
• Promote the Bank’s presence and brand in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Build customer relationships, proactively address customer needs, and lead execution of the store’s advice plan and customer experience objectives.
• Oversee store premises and ensure customer and colleague areas are professional and inviting; optimize colleague scheduling for customer demand.
• Oversee complex daily operational and administrative duties.
• Create store-specific strategies to grow the business, using reporting to identify opportunities to acquire customers and deepen relationships and grow deposits, investments, and loans.
• Partner with specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow and advise customers and support referrals.
• Manage the store budget and meet revenue and expense objectives.
• Proactively contact prospects and develop relationships through needs-based conversations; develop relationships with Personal, Small Business, and Center and Influence contacts to generate demand.
• Drive operational excellence, ensure due diligence and transaction accuracy, and ensure colleagues understand and follow bank policies and procedures.
• Identify, manage, and escalate risks; keep abreast of emerging issues, trends, and regulatory requirements; maintain risk-management and control practices aligned with risk appetite.
• Ensure colleagues understand and comply with the Bank’s and industry’s codes of conduct and applicable human resources policies and procedures.
• Set team targets, hold colleagues accountable, assess skills and capabilities, and align team expertise with business needs.
• Recruit for hires to build a diverse, qualified workforce; foster a cohesive, fair, and equitable team environment and encourage collaboration and escalation of challenges.
• Share knowledge and expertise, communicate issues promptly, support change through positive reinforcement, and act as a brand ambassador for the business area and bank.
• At higher levels, lead One TD service delivery, market or regional change management, performance management, talent pipeline development, business planning, and community involvement.

Benefits

• Base salary and variable compensation or incentive awards, which may include cash and/or equity incentives through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager