Store Manager II - Lighthouse Point

TD Bank • Lighthouse Point, FL

11d • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The manager leads, coaches, and motivates the store team to deliver strong employee and customer experiences while achieving business results through solutions and referrals. The role focuses on growing the store by deepening customer relationships, putting customers first, and connecting them with appropriate specialists.

The role manages a medium-sized store and team, oversees store operations and performance, and may manage multiple locations or a diverse and complex customer base. It is accountable for store and individual performance metrics, team development, budget and revenue objectives, risk management, operational excellence, and customer service. The Store Manager II serves as the highest point of escalation in the store for customer and partner issues, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The manager builds community and business relationships, partners with specialists and other business lines, and leads the execution of customer advice and service strategies. Responsibilities also include recruiting and developing colleagues, setting objectives, monitoring performance, supporting an inclusive and cohesive team, and ensuring colleagues follow applicable policies, procedures, and conduct requirements.

This position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations. Eligibility for employment with a covered financial institution and registration as a mortgage loan originator through NMLS are required. A satisfactory criminal background check and credit report check, along with required applicant statements or certifications, are also required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, and motivate the store team to deliver a strong customer and colleague experience and achieve store and individual performance metrics.
• Hire and recruit qualified colleagues; set goals, develop staff, manage performance and compensation decisions, and address disciplinary matters as needed.
• Manage a medium-sized store and team, including store operations, performance, budget, expenses, and revenue objectives.
• Create store-specific strategies to grow the business and deepen customer relationships, deposits, investments, and loans.
• Coach service and advice colleagues on products, services, advice conversations, and customer experience strategies.
• Resolve customer issues, including participating in negotiation and problem resolution when needed, and act as the store's highest point of escalation.
• Promote the bank's presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Ensure store premises and customer and colleague areas are professional and inviting, and oversee scheduling to meet customer demand.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Partner with specialists and other business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Business Banking, to grow the store portfolio and support referrals.
• Proactively develop prospects and relationships with personal, small business, and Centers of Influence contacts through needs-based conversations.
• Ensure operational excellence, transaction accuracy, due diligence, and compliance with bank policies, procedures, and conduct requirements.
• Identify, manage, and escalate risks and non-standard or high-risk transactions; maintain a culture of risk management and control.
• Keep abreast of emerging issues, market trends, and regulatory requirements, and assess potential impacts.
• Set team targets and objectives, monitor results, provide feedback and performance reviews, and recognize or address performance in a timely manner.
• Develop team expertise and capabilities, share knowledge, support change, and foster effective working relationships across teams.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager