Store Manager II - Lighthouse Point

TD • Lighthouse Point, FL

1d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a Consumer Business store portfolio, managing deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while meeting performance goals through customer-focused solutions and referrals. The manager grows customer relationships and directs customers to appropriate specialists for advice and support.

The role manages a medium-sized store and team, with responsibility for talent, performance, business development, customer service, operations, and risk management. The Store Manager II may oversee a complex or new store, manage multiple locations or a diverse customer base when required, and serve as a peer mentor to other store managers. The position originates loan applications, handles lending conditions, conducts loan closings, and requires active NMLS registration.

The manager represents the bank in the community, builds partnerships across business lines, maintains store operations and premises, oversees staffing and scheduling, and serves as the store’s highest escalation point for customer and partner issues. The role is accountable for store and individual performance metrics, business growth, expense and revenue objectives, operational excellence, and compliance with bank policies and regulatory requirements. It also leads recruiting, coaching, performance management, and development of store colleagues.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of experience in business development, including conceptualizing and implementing strategies.
• At least 4 years of leadership and coaching experience; supervisory experience is required.
• Small Business and Consumer lending experience.
• Deep knowledge of banking, bank operations, and bank products and services.
• Knowledge of store operations and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration; ability to register as a mortgage loan originator and eligibility for employment with a covered financial institution.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead the Store team and manage a store portfolio to grow profitability across deposits, loans, fees, and expenses.
• Hire, coach, develop, motivate, and manage performance and compensation decisions for store colleagues; address disciplinary matters as needed.
• Set team and individual objectives, monitor performance, provide feedback and reviews, and hold colleagues accountable for results.
• Manage customer service and advice delivery, resolve customer concerns, and coach colleagues on customer-focused conversations and advice strategies.
• Build customer relationships, identify opportunities to deepen relationships, and refer customers to appropriate specialists.
• Represent and promote the bank in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Oversee store premises, customer and colleague areas, scheduling, and complex daily operational and administrative duties.
• Develop store-specific strategies to grow business and use reporting to identify opportunities for deposits, investments, loans, and customer acquisition.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other specialists to grow the store portfolio and support referrals.
• Manage the store budget and meet revenue and expense objectives.
• Ensure operational excellence, transaction accuracy, and adherence to bank procedures, policies, and regulatory requirements.
• Identify, manage, and escalate risks and non-standard or high-risk transactions or activities; maintain a culture of risk management and control.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration.
• Mentor developing store managers and provide coaching, mentorship, and guidance to colleagues within areas of expertise.
• Recruit for store positions and foster a cohesive, fair, and diverse team environment.
• Communicate issues and expertise across the team and business functions, support change, and encourage escalation of business challenges.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager