Store Manager II - Bradenton, FL

TD Bank•Bradenton, FL

1d•Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through customer-focused solutions and referrals. The manager drives store growth by deepening customer relationships and connecting customers with appropriate specialists. This role manages a medium-sized store and team, with responsibility for hiring, goal setting, staff development, performance management, compensation decisions, teamwork, and disciplinary actions. It oversees store operations and risk, is accountable for store and individual performance metrics, and may manage multiple locations or complex customer portfolios. The manager serves as the store’s highest escalation point, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration. The Store Manager leads customer service and advice delivery, community engagement, store-specific growth strategies, budgeting, operational excellence, and risk management. It also develops the team, sets and monitors objectives, recruits and retains talent, and supports collaboration across business lines. The position requires eligibility to work for a covered financial institution and eligibility for NMLS mortgage loan originator registration. Satisfactory criminal background and credit checks, along with required applicant statements or certifications concerning government agency findings, are required.

Requirements

Undergraduate degree or equivalent experience.
At least 4 years of related experience in retail, customer service, and/or financial services.
Supervisory, leadership, and coaching experience.
At least 4 years of proven business development experience, including the ability to develop and implement strategies.
At least 4 years of proven leadership and coaching experience.
Small Business and Consumer lending experience.
Knowledge of bank product lines and services and understanding of store operations and security.
Ability to manage competing priorities and align efforts strategically with store goals and objectives.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficiency with the Microsoft Office suite.
Active NMLS registration and eligibility for registration as a mortgage loan originator.
Eligibility for employment with a covered financial institution under applicable standards.
Satisfactory criminal background and credit report checks, and required statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

Notary license.

Responsibilities

Manage the service and advice team to promote a positive customer and colleague experience.
Lead, coach, and develop colleagues in customer service, product and sales conversations, and advice-giving strategies.
Ensure customer issues are handled appropriately and personally participate in negotiation and resolution when needed.
Promote the bank’s presence and brand in the community through business groups, initiatives, and fundraising activities.
Build customer-centered relationships and proactively address customer needs.
Coach and model behaviors that support customer experience targets and execute store advice plans and objectives.
Oversee store premises and maintain professional, inviting customer and colleague areas.
Optimize colleague scheduling to meet customer demand.
Oversee complex daily operational and administrative duties.
Create store-specific strategies to grow the business and use reporting to identify opportunities to increase customer relationships, deposits, investments, and loans.
Partner with specialists and Small Business, Commercial, Consumer Lending, and Wealth colleagues to grow and advise customers.
Manage the store budget and meet revenue and expense objectives.
Drive One TD partnership across Retail and other lines of business, including Digital, to meet and exceed goals.
Reach out to prospects and develop relationships through needs-based conversations.
Develop relationships with personal and small-business contacts and centers of influence to generate demand for bank products and services.
Achieve operational excellence and ensure due diligence and transaction accuracy.
Ensure colleagues understand and follow bank operating policies and procedures.
Identify, manage, and escalate risks and non-standard or high-risk transactions and activities.
Monitor emerging issues, trends, and regulatory requirements and assess their potential impacts.
Maintain a culture of risk management and control aligned with the bank’s risk appetite and code of conduct.
Coordinate with Wealth and Business Banking to share market trends and support referrals through training and coaching.
Lead, coach, and develop store teammates and provide them with guidance to deliver a consistent customer experience.
Set team targets and objectives, monitor results, and hold the team accountable.
Assess team capabilities and develop expertise to meet business and customer needs.
Provide ongoing feedback and performance reviews, complete performance management activities, and recognize or address performance in a timely manner.
Ensure colleagues comply with human resources policies, procedures, and conduct guidelines, escalating colleague risks as appropriate.
Share knowledge and expertise, communicate issues promptly, and foster productive relationships with other teams.
Encourage escalation of business challenges and support change through positive reinforcement.
Recruit for hires to build a diverse, qualified workforce and foster a fair, cohesive team environment.
Act as a brand ambassador for the business area and the bank.
Originate loan applications, handle Conditions of Lending, and conduct loan closings.
Maintain active NMLS registration.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Variable compensation and incentive awards, potentially including cash and/or equity awards
Training and onboarding
Online learning platform
Mentoring programs