Store Manager II - Bradenton, FL

TD • Bradenton, FL

2d • $91,000 - $136,240

About The Position

The Store Manager II leads and contributes to the growth and profitability of TD’s Consumer Business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience, achieve performance goals, deepen customer relationships, and connect customers with appropriate specialists and advice.

The manager oversees a medium-sized store and team, drives store and individual results, and may manage multiple locations or a diverse and complex customer base. The role requires extensive knowledge of banking, store operations, process management, and risk. It also serves as the store’s highest escalation point and includes originating loan applications, handling lending conditions, conducting loan closings, and maintaining active NMLS registration.

The position oversees customer service, community engagement, store operations, staffing, business development, budget management, risk controls, and colleague development. It leads hiring, performance management, coaching, and team development while partnering across business lines to grow customer relationships and achieve business objectives.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of business development experience, including the ability to develop and implement strategies.
• At least 4 years of leadership and coaching experience.
• Supervisory experience required.
• Small Business and Consumer lending experience required.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align activities strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Manage a store portfolio and team, supporting growth and profitability across deposits, loans, fees, and expenses.
• Hire, lead, coach, motivate, develop, and manage the performance of store colleagues, including setting goals and addressing performance or disciplinary matters.
• Achieve store and individual performance metrics and business objectives.
• Develop store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen customer relationships.
• Build customer relationships through needs-based conversations, advice, referrals, and partnerships with specialists and other business lines.
• Lead customer service and advice activities, coach colleagues on service and sales conversations, and oversee customer problem resolution.
• Promote the bank’s presence in the community through participation and leadership in community groups, initiatives, and fundraisers.
• Oversee store premises, customer and colleague areas, scheduling, and complex daily operational and administrative duties.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Ensure operational excellence, transaction accuracy, policy compliance, due diligence, and effective risk management; identify and escalate non-standard or high-risk activities.
• Keep abreast of emerging issues, trends, and regulatory requirements and assess their potential impact.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active registration status with the NMLS.
• Act as the highest escalation point within the store for issues raised by customers, internal groups, or partners.
• Serve as a peer mentor to developing store managers and provide coaching, mentorship, and guidance within areas of expertise.
• Recruit a qualified and diverse workforce, foster a cohesive and equitable team environment, and support change management and talent development.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager