Store Manager I - Montpelier, VT

TD • Montpelier, VT

6d • $72,280 - $108,160 • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a consumer banking business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience, achieve performance goals, grow customer relationships, and connect customers with appropriate specialists and advice. It manages a small store and team, oversees store operations and risk, and serves as the store’s highest point of escalation for customer and partner issues. The position originates loan applications, handles lending conditions, conducts loan closings, and requires active NMLS registration.

The manager is accountable for store and individual performance, budget and business growth, customer service, operational excellence, regulatory compliance, and team development. The role builds community relationships, partners with other business lines, and leads recruitment, performance management, coaching, and development for store colleagues. It requires an undergraduate degree or equivalent experience, at least three years of relevant experience, and at least one year of leadership and coaching experience. Small Business and Consumer lending experience and a Notary License are preferred.

The position is based in Montpelier, Vermont, with 40 hours listed. The stated base pay range is $72,280–$108,160 USD. The role includes occasional domestic travel and continuous sedentary work, multitasking, operation of standard office equipment, sitting, and concentration, among other physical activities. The role is subject to eligibility, background-check, credit-check, and NMLS registration requirements described in the posting.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align efforts and activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; must be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.
• Satisfactory criminal background-check and credit-report-check results, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to meet the role’s stated physical requirements, including frequent standing and walking, occasional lifting/carrying, and continuous sedentary work, multitasking, sitting, and concentration.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Manage the store portfolio, including deposits, loans, fees, expenses, revenue, and budget, to support business growth and profitability.
• Lead, coach, develop, and motivate store teammates; set objectives, monitor performance, provide feedback and reviews, and address performance and compensation matters.
• Recruit qualified talent and foster a diverse, equitable, cohesive, and high-performing team.
• Manage the service and advice team to deliver a positive customer and colleague experience and achieve service and customer experience targets.
• Coach colleagues on products, services, sales conversations, advice-giving strategies, and customer problem resolution.
• Address customer issues and personally participate in negotiation and resolution when needed; serve as the store’s highest point of escalation.
• Build customer relationships, deepen existing relationships, acquire new customers, and refer customers to appropriate specialists.
• Develop store-specific business growth strategies and use reporting to identify opportunities for deposits, investments, and loans.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow and advise customers and support referrals.
• Promote the bank’s presence and brand in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Oversee store premises and ensure customer and colleague areas are professional and inviting; optimize colleague scheduling for customer demand.
• Oversee complex daily operational and administrative duties and ensure due diligence and accuracy in customer transactions and activities.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration and comply with applicable loan-originator and mortgage-loan-originator requirements.
• Ensure colleagues understand and follow bank policies, procedures, the Code of Conduct, and applicable regulatory requirements.
• Identify, manage, track, resolve, and escalate operational, reputational, regulatory, and other risks; maintain effective risk-management and control processes.
• Achieve operational excellence and store and individual performance metrics.
• Keep abreast of emerging issues, market trends, and evolving regulatory requirements and assess potential impacts.
• Share knowledge and expertise, communicate issues promptly, encourage collaboration, and support change through positive reinforcement.
• Act as a brand ambassador for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager