Relationship Banker I - Barre, VT

TD • Barre, VT

5d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a customer liaison who uses financial expertise and consultative advice to help customers with their banking needs and identify appropriate TD solutions. The role supports business growth by building customer relationships, understanding financial goals, making product recommendations, and connecting customers with relevant team members or internal partners. It involves routine banking transactions, customer outreach and advice, loan-product conversations and application intake, and helping customers use self-service and digital banking options. The position requires active NMLS registration and compliance with applicable mortgage-loan-originator requirements.

The role also contributes to store operations, risk management, and a positive team environment. The banker follows company procedures and regulatory requirements, handles customer issues and escalations, maintains accurate documentation, and participates in training and ongoing development. The listed physical requirements include frequent sitting and standing, occasional walking and lifting, and continuous use of standard office equipment and performance of multiple tasks.

Requirements

• High school diploma or GED.
• At least 1 year of experience working with customers and/or in sales, or equivalent experience demonstrated through volunteering, education, or military experience.
• Ability to complete teller training upon hire and take customer transactions.
• Organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Sound judgment and effective problem-solving skills.
• Proficiency in Microsoft Office.
• Must maintain active NMLS registration status and be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.
• Ability to perform the physical activities described, including frequent sitting and standing and occasional lifting, walking, bending, and other movements.

Nice To Haves

• Teller experience.
• Demonstrated ability to engage customers in conversations while educating them about products and services.
• Notary license.
• Customer-facing or sales experience, including experience gained through volunteering, education, or military service.

Responsibilities

• Build and nurture customer relationships by listening to customer needs, identifying additional needs, and offering appropriate solutions or referrals.
• Educate customers about bank products and services, make recommendations based on their needs, and explain product features and benefits.
• Use customer relationship management tools to assess customer needs, identify solutions, and support lead-focused outbound sales activities.
• Resolve customer issues independently and escalate when necessary; explain detailed or complicated information to customers.
• Participate in customer outreach, servicing, and advice activities, including conversations about loan products and facilitating application intake.
• Deliver customer service and advice, advocate for customer financial confidence, and provide proactive insights and tips that help customers save time and money.
• Manage lobby flow, welcome customers, discover their initial needs, and guide them to appropriate services.
• Educate customers about self-service and digital banking options that meet their preferences and needs.
• Perform teller transactions such as check cashing, deposits, transfers, and withdrawals; monitor for fraud and follow operational policies and procedures.
• Comply with operational guidelines and applicable regulations, including the Bank Secrecy Act and Patriot Act; complete due diligence and accurate documentation, and escalate non-standard or high-risk activity.
• Support daily store operations and operational excellence while following risk and control policies, procedures, and the Bank Code of Conduct.
• Participate as a team member, communicate relevant updates, share knowledge, collaborate with partner bankers, and make effective referrals.
• Participate in performance management, coaching, training, and development; seek feedback and take ownership of career growth.
• Contribute to an inclusive and positive work environment and act as a brand ambassador for TD.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, which may include cash and/or equity incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED