Store Manager I (Great Falls)

TD Bank • Great Falls, VA

9h • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through customer-focused solutions and referrals. The manager grows the store by deepening customer relationships, putting customers first, and connecting them with the appropriate specialists.

The position manages a small store and team, oversees store operations and performance, and is accountable for individual and store metrics. It provides people-management leadership, including hiring, goal setting, staff development, performance management, compensation decisions, teamwork, and disciplinary actions. The Store Manager is the highest point of escalation within the store for customer and partner issues, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The role also manages customer service, business development, store budgets, operational excellence, risk, and compliance. It develops store-specific strategies, uses reporting to grow customer relationships and the portfolio, partners with specialists and other business lines, and leads the team in delivering advice and service. The manager is responsible for scheduling, store appearance, complex operational and administrative duties, colleague development, and fostering a diverse, high-performing team.

This position is subject to requirements for eligibility to work at a covered financial institution and registration as a mortgage loan originator, along with criminal background and credit report checks. The physical requirements include continuous sedentary work, multitasking, use of standard office equipment, concentration, and reading, writing, and comprehension; frequent standing and walking; and occasional domestic travel and various physical activities including lifting and carrying items under and over 25 pounds.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, banking, and bank operating procedures.
• Ability to manage competing priorities and align activities strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, collaborative, verbal, and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications concerning government agency or authority findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Lead, coach, motivate, and develop store colleagues to deliver a positive customer and colleague experience and achieve performance objectives.
• Hire and recruit qualified, diverse talent; set team goals; manage performance, compensation decisions, feedback, reviews, and disciplinary actions as needed.
• Manage a small store and team, including store and individual performance metrics, budget, revenue, expenses, scheduling, premises, and operational and administrative duties.
• Create store-specific strategies and use reporting to identify opportunities to acquire customers, deepen relationships, and grow deposits, investments, loans, and the store portfolio.
• Promote needs-based customer conversations, provide advice and solutions, make referrals to specialists, and proactively develop customer and prospect relationships.
• Manage customer service and resolution, personally participating in negotiations and resolving issues when necessary; serve as the store's highest point of escalation.
• Build and maintain community relationships and promote the bank's presence through participation and leadership in business groups, initiatives, and fundraisers.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the portfolio, support referrals, and address market trends.
• Oversee execution of the store's service and customer-experience targets, advice plan, and operational excellence objectives.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and accuracy of customer transactions and activities; apply bank policies and procedures and manage operational, regulatory, and reputational risks.
• Keep abreast of emerging issues, trends, and regulatory requirements; escalate non-standard or high-risk transactions and activities as necessary.
• Maintain active NMLS registration and comply with applicable mortgage loan originator requirements.
• Promote teamwork, knowledge-sharing, timely communication, collaboration, and a fair and equitable workplace.
• Support change management, talent development, and business planning as appropriate to the role's level.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager