Store Manager I (Great Falls)

TD • Great Falls, VA

2d • $78,520 - $117,520 • Onsite

About The Position

The Store Manager I leads the growth, profitability, and operations of a TD consumer banking store portfolio, including deposits, loans, fees, and expenses. The role manages a small store and team, develops employees, and is accountable for store and individual performance metrics. The manager promotes a strong employee and customer experience, deepens customer relationships, supports business growth through advice and referrals, and ensures compliance with bank policies, operational controls, and risk requirements. The position originates loan applications, handles Conditions of Lending, conducts loan closings, and requires active NMLS registration.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with Microsoft Office.
• Active NMLS registration status is required.
• Must be eligible for employment with a covered financial institution and eligible for registration as a registered mortgage loan originator with the NMLS.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Hire, lead, coach, motivate, and develop store colleagues; set goals, manage performance and compensation decisions, address disciplinary matters, and promote teamwork.
• Manage the store portfolio, budget, revenue, and expenses, and achieve store and individual performance targets.
• Develop and execute store-specific strategies to grow deposits, investments, loans, and customer relationships.
• Lead customer service and advice delivery, coach colleagues on products and services, and resolve customer issues, including participating in negotiations and problem resolution when needed.
• Build customer and community relationships through needs-based conversations, outreach, community participation, and partnerships with Specialists and other business lines.
• Oversee store scheduling, premises, daily operational and administrative duties, and the customer and colleague areas.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and accurate customer transactions; apply operating policies and procedures; identify, manage, and escalate risks and non-standard or high-risk activity.
• Maintain knowledge of emerging issues, trends, and regulatory requirements, and foster a culture of risk management and control.
• Recruit qualified and diverse candidates, set team objectives, provide feedback and performance reviews, and ensure compliance with human resources policies and conduct guidelines.
• Facilitate communication and collaboration across teams and business lines, support change, and act as a brand ambassador for TD.
• Maintain active registration status with the NMLS.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager