Store Manager I (New Castle County)

TD Bank • Wilmington, DE

8d • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a consumer banking business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver strong employee and customer experiences, achieve performance goals, deepen customer relationships, and connect customers with appropriate specialists and advice.

The manager oversees a small store and team, sets goals, develops staff, manages performance and compensation decisions, and handles disciplinary matters as needed. The role is accountable for store and individual metrics, operational excellence, risk management, customer service, lending activity, budgeting, community relationships, and team development. The Store Manager serves as the store’s highest escalation point for customer and partner issues, originates loan applications, handles lending conditions and closings, and maintains active NMLS registration.

This position is based in Wilmington, Delaware. It requires an undergraduate degree or equivalent experience and at least three years of relevant experience. The role requires eligibility for employment with a covered financial institution and eligibility to register as a mortgage loan originator with NMLS. A criminal background check, credit report check, and required applicant statements or certifications are also part of the federal requirements for the position.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under Regulation Z requirements.
• Eligibility for registration as a mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government agency or authority findings.
• Ability to maintain active NMLS registration status.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Manage the store portfolio and contribute to consumer business growth and profitability across deposits, loans, fees, and expenses.
• Hire, lead, coach, motivate, develop, and manage store colleagues, including setting goals, conducting performance reviews, making compensation decisions, and handling disciplinary actions as needed.
• Manage a small store and team, and remain accountable for store and individual performance metrics.
• Lead customer service and advice, resolve customer concerns, and act as the highest escalation point within the store for customer, internal-group, and partner issues.
• Coach colleagues on services, products, sales conversations, advice strategies, customer experience, and financial confidence.
• Build customer relationships and deepen relationships through needs-based conversations, referrals, and connections to specialists.
• Promote the bank’s presence in the community through participation and leadership in community business groups, initiatives, and fundraisers.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.
• Ensure colleague scheduling is appropriate to customer demand and oversee complex daily operational and administrative duties.
• Create store-specific strategies to grow the business and use reporting to identify opportunities for customer acquisition and relationship growth.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other specialists to grow and advise customers and the store portfolio.
• Manage the store budget and work toward revenue and expense objectives.
• Proactively develop relationships with prospective customers and with Personal, Small Business, and Center and Influence contacts to generate demand for bank products and services.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure the accuracy and due diligence of customer transactions and activities; follow and reinforce bank policies and procedures.
• Identify, manage, track, and escalate risks, gaps, and non-standard or high-risk transactions or activities; maintain effective risk controls and compliance with applicable codes of conduct.
• Keep abreast of emerging issues, market trends, and regulatory requirements, and assess potential impacts.
• Lead change, communicate issues and information across teams, foster collaboration, and support an environment where colleagues can escalate business challenges.
• Recruit a diverse and qualified workforce, build team expertise, and support colleagues’ career development and performance.
• Maintain active registration status with NMLS.
• Meet the physical and functional requirements of the role, including frequent standing and walking, continuous sitting and office-equipment use, and occasional lifting and other physical activities.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager