Store Logistics Manager #373 - Hagerstown, MD

Academy • Hagerstown, MD

21h

About The Position

The Store Logistics Manager drives day-to-day operational excellence across the store, with primary responsibility for Logistics, Merchandising, and Receiving. The role translates corporate and store priorities into consistent execution, overseeing inventory flow, accuracy, safety, online sales fulfillment, and operational standards. The manager analyzes performance, identifies improvement opportunities, and implements solutions to improve productivity and efficiency, contributing to store performance, profitability, and customer satisfaction.

The manager leads through Team Leads and Team Members, partnering with the Store Director and other store leaders to align priorities with business goals. Responsibilities include workforce planning, scheduling, training, payroll management, coaching, accountability, and team development. The role also collaborates with district and regional partners during store walks, audits, and operational reviews and carries out action plans based on feedback. This full-time position averages 45–50 hours per week during peak times and requires schedule flexibility, including evenings, weekends, and holidays.

Requirements

• At least 3 years of relevant leadership, management, or work experience.
• Demonstrated success leading departments of up to 40 team members and achieving operational excellence and sales goals.
• Strong supervisory, leadership, coaching, and people-development skills.
• Strong customer service focus and ability to balance operational priorities with customer needs.
• Business acumen, including ability to understand financial and operational impacts, market dynamics, and profitability targets.
• Ability to interpret operational and financial data and read business reports, professional publications, technical procedures, and regulatory information.
• Effective verbal and written communication, active listening, problem-solving, and presentation skills.
• Ability to prepare written reports, correspondence, and procedural documentation and respond to questions from team members, partners, customers, and the public.
• Working knowledge of inventory systems, order processing, payroll systems, and Microsoft Office applications such as Word and Excel.
• Sound judgment and decision-making in a fast-paced environment; ability to use common-sense reasoning and follow written, verbal, or diagram-based instructions.
• Ability to apply basic mathematical concepts.
• Ability to complete and maintain required Firearms Sales and Power Industrial Truck certifications.
• Ability to manage and audit firearm sales, accurately complete ATF Form 4473, verify background checks, and ensure transactions comply with federal and state requirements.
• Team-first attitude and willingness to step in where needed.
• Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
• Ability to remain on feet and move throughout the store for extended periods during scheduled shifts.
• Ability to walk, bend, reach, pull, carry, and lift items up to 50 pounds; perform repetitive tasks such as scanning, stocking, and folding merchandise; and use ladders or step stools as needed.
• Acceptable hearing and vision to perform job duties.
• Ability to thrive in a fast-paced retail environment, adapt to shifting priorities, and adhere to company policies and professional standards.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Provide overall leadership and accountability for execution and operational excellence across the store.
• Oversee store Logistics operations and participate in personnel decisions, including hiring, training, development, discipline, and termination.
• Oversee online sales fulfillment programs to support timely and accurate execution.
• Direct and supervise Logistics and Merchandising Team Leads and Merchandising and Receiving Team Members to execute weekly merchandising, marketing, and receiving plans.
• Develop and execute strategies to achieve weekly and monthly operational goals, including workforce planning, scheduling, training, and payroll management.
• Drive workforce productivity, operational efficiency, and continuous improvement initiatives.
• Hold team members accountable for sales, safety, and security standards in accordance with company policies and applicable regulations.
• Ensure departmental zoning and adherence to department, store, and company standards.
• Supervise assignments delegated by the Store Director through Playbook.
• Participate in store walks with the Regional Vice President, District Manager, and Store Director, and implement action plans based on feedback.
• Audit firearm sales in compliance with federal and state laws, including completing ATF Form 4473, verifying background checks, and serving as final approver.
• Complete and maintain required Firearms Sales and Power Industrial Truck certifications.
• Lead team members through onboarding, coaching, performance management, and development.
• Learn, communicate, and enforce company policies, procedures, and safety standards.
• Perform additional duties as assigned based on business needs.

Benefits

• Potential to earn performance-based annual and quarterly bonuses.
• Eligible team members may enroll in a comprehensive benefits package, subject to plan terms and employment eligibility.
• 20% Academy discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed