Store Leader - Southlake Town Square

Faherty Brand•Southlake, TX

About The Position

The Store Leader is the business owner of the store, responsible for driving profitable growth, protecting the store’s fiscal health, and building a high-performing team capable of delivering strong results. The role combines people leadership, retail operations, product and styling expertise, P&L management, clienteling, and community engagement. The Store Leader cultivates a supportive and inclusive team culture, recruits and develops talent, coaches through ambiguity, and models Faherty’s values and service standards. The Store Leader oversees product presentation, technology use, inventory integrity, loss prevention, safety, and daily operational readiness. They use P&L reports, merchandising analytics, and other performance data to guide business decisions and improve results. They lead the team’s relational selling and clienteling practices, oversee guest-data quality and outreach, and treat digital fulfillment with the same urgency as in-store service. The role also serves as a community ambassador, building local partnerships and planning in-store and off-site events with measurable business outcomes. The Store Leader contributes to Faherty’s broader growth through stretch assignments, cross-functional work, and field-level insights. This is a salaried, exempt position whose schedule is guided by business needs. It requires regular weekend presence and availability for nights, weekends, and holidays.

Requirements

Extensive experience in retail or hospitality leadership.
Proven P&L accountability.
Demonstrated community-based marketing results.
Availability to work nights, weekends, and holidays.
Ability to stand and walk for the duration of a shift, up to 8+ hours.
Ability to climb ladders, reach, bend, and kneel.
Ability to lift, push, pull, and move boxes or products weighing at least 40 lbs.
Ability to work in a fast-paced environment and switch between guest service, administrative tasks, and physical inventory processing.
Ability to visually inspect product quality, fabrication, and styling details.

Responsibilities

Lead the store with a business-owner mindset, driving profitable growth and protecting fiscal health.
Create a psychologically safe, inclusive team environment that encourages feedback and supports team members.
Recruit and curate talent, maintain a pipeline of prospective candidates, identify high-potential employees, and develop future leaders.
Conduct structured one-on-one coaching and provide ongoing real-time feedback.
Model Faherty’s style guide and build the team’s knowledge of products, fabrication, and outfitting.
Use retail platforms and digital tools to streamline operations and improve the guest experience.
Optimize store layout and product placement to support units per transaction, average order value, and sell-through.
Maintain daily store readiness, floor and back-of-house organization, inventory integrity, and operational standards.
Oversee loss prevention, shrink control, asset protection, and safety compliance.
Analyze P&L reports and manage business levers including margin, payroll, shrink, and expenses.
Use merchandising reports and analytics to evaluate performance and adjust business strategies.
Lead the team’s relational selling approach and ensure guest interactions build authentic connections and loyalty.
Maintain high-quality guest profiles in the clienteling platform, including at least three unique lifestyle facts per profile.
Drive consistent, high-quality client outreach and monitor engagement, repeat-client, and revenue outcomes.
Oversee digital orders, including SFS and BOPIS, with a customer-first approach.
Build local partnerships and represent the brand in the community.
Plan and execute in-store and off-site events, tracking sales impact, new guest acquisition, data capture, and attendee conversion.
Contribute to company-wide growth through stretch assignments, cross-functional task forces, and field-level feedback.
Maintain a consistent weekend presence and be available to work nights, weekends, and holidays as business needs require.