Store Leader - Seattle

Faherty Brand•Seattle, WA

7d•Onsite

About The Position

This role involves leading a store team, partnering with the leadership team to execute company directives, and fostering an inclusive environment that embodies Faherty Brand values. The Store Leader will provide actionable feedback, drive individual and team performance, and ensure a positive brand representation by maximizing results in People, Sales, Visual Merchandising, and Operations. Key responsibilities include driving sales, managing customer relationships, analyzing business metrics, overseeing inventory management, ensuring operational excellence, executing visual merchandising standards, and building and developing an engaged team.

Requirements

Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
Adept with technology and apps, including but not limited to Google Suites and MS Office, and familiar with industry-related blogs and feeds.
Demonstrated ability to build dynamic, high performing teams that align with company goals and values and are reflective of the communities we serve.
Strong communication skills with the ability to effectively communicate across all levels of the organization.
Ability to critically assess and coach team member performance to improve and optimize store output.
Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales.
Passionate about building a brand with purpose and demonstrating advocacy through business.
Available when we are open for business, including nights, weekends, and holidays.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Responsibilities

Lead by example to create a strong selling culture and store environment.
Process in-store sales, returns, and exchanges.
Drive guest capture and retention, maintaining client information.
Analyze key business metrics to identify performance improvement opportunities.
Oversee the lifecycle of product in-store, including fulfillment, inventory receipt, cycle counts, transfers, and adjustments.
Manage cash procedures, including opening/closing registers and bank deposits.
Ensure timely execution of company directives and initiatives.
Collaborate with the Leadership Team for monthly supply orders.
Manage floorsets and ensure updates are made through planning and delegation.
Translate and implement company directives to create engaging floor spaces.
Guide the store team on merchandising updates and maintain visual standards.
Partner with the team daily to ensure the floor is fully restocked.
Maximize real estate and drive sales growth in collaboration with the Visual Team.
Manage window and marketing updates.
Set clear goals and foster a positive and rewarding store environment.
Recognize and highlight individual and team performance.
Communicate effectively and collaborate to build trust.
Understand when to take action and when to escalate issues.
Drive and uphold people-centric selling strategies and cultures.
Partner with the store team to ensure success opportunities are addressed.
Create enthusiasm, passion, and a desire to excel within the store and company.
Assess strengths and developmental opportunities of the team.
Provide timely and actionable coaching and feedback.
Manage conflict through thoughtful communication and partnership.
Drive sales through effective scheduling, protecting peak hours.
Source, recruit, and onboard a diverse team.
Build a strong internal bench to keep the store appropriately staffed.