Store Leader

stand out for good•Wilmington, NC

2d•Onsite

About The Position

Altar'd State is a rapidly growing women's fashion brand with over 120 boutiques nationwide. We offer a unique shopping experience with the latest fashion, accessories, home decor, and gifts. Our mission, "Stand Out. For Good.", drives our commitment to giving back through initiatives like Mission Mondays, where 10% of net proceeds support local charities, and our partnership with Coprodeli USA to build schools in Peru. The Store Leader plays a crucial role in making a difference in people's lives by leading all store activities to achieve goals in guest service, sales, human resources, operations, loss prevention, and merchandising, while fostering associate and guest engagement.

Requirements

2+ years of store management experience in retail or hospitality.
Bachelor’s Degree preferred.
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently.
May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance.

Responsibilities

Lead and direct all activities to achieve store goals, including guest service, sales objectives, human resources management, payroll, operating expenses, loss prevention, and merchandising presentation.
Drive associate and guest engagement.
Recruit, select, and develop associates, holding them accountable for performance.
Function as a role model, ensuring the guest remains the top priority.
Organize, delegate, prioritize, meet deadlines, and follow up on all store activities.
Challenge and motivate the team respectfully.
Create a family environment, drive volume, and anticipate guest needs.
Achieve excellent guest service by role-modeling company service standards.
Adhere to Human Resources standards.
Assess associates consistently, reviewing and communicating performance.
Provide timely feedback to associates, rewarding and recognizing achievements to drive retention.
Hold self and associates accountable for achieving financial results and metric goals.
Manage conflict and coach by applying company processes, standards, and guidelines.
Empower and involve associates in decision-making processes.
Receive feedback and foster dialogue around solutions.
Develop associates through an individualized approach, matching talent with tasks and delegating appropriately.
Foster team commitment through support, relationship building, and recognizing individual contributions.
Lead by managing through change and adversity.
Develop business strategy and maximize opportunities to generate additional store volume.
Forecast and analyze business trends and manage payroll expense to maximize store performance.
Achieve quantifiable performance goals (net sales, DPT, UPT, payroll, shortage).
Control payroll expenses through effective and efficient staffing.
Analyze business reports regularly to identify problems and/or areas of opportunity.
Direct guest service efforts consistent with Altar'd State standards, coaching associates on guest interactions.
Develop the team to accomplish store's business objectives through recruitment, selection, coaching, investment, retention, and motivation.
Ensure attainment of sales, payroll, and inventory shortage goals.
Understand and be accountable for control of income and expense categories as related to company's profit and loss statements.
Direct merchandise presentation, restocking, and recovery to maximize productivity.
Ensure compliance with all Altar'd State values, practices, and operational standards.
Communicate effectively with the executive team.
Utilize and manage weekly reporting to track, analyze, and communicate progress towards goals.
Demonstrate knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines.
Clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events, and ministries.
Operate with the highest levels of personal integrity and business confidentiality.
Represent the brand by adhering to appropriate standards of dress and grooming.
Maintain a clean store environment.