Store Leader

Activate Games•Calgary, AB

2d•CA$65,000 - CA$75,000•Onsite

About The Position

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting? Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving. This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary NE store located at 2929 Sunridge Way NE, Unit 420, Calgary, Alberta, T1Y 7K7.

Requirements

Demonstrated leadership ability with 2 years of experience in a customer facing environment
Demonstrated strengths in collaborative team environments
Ability to foster strong relationships with customers and employees
Excellent communication skills, including listening, and oral
Proficient in the use of hand and power tools
Proficient in Microsoft Office and related software
Multitasking in both leading teams and operational performance
Highly organized in managing competing priorities
Successful completion of a criminal record check is a condition of employment for this position.

Responsibilities

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
Effective understanding of key performance indicators
Help maintain brand consistency through positive customer experiences and local event involvement
Participate in planning meetings to prepare and roll out various training and initiatives
Perform regular general inspections of front desk and gaming areas
Perform daily cleaning and maintenance duties in compliance with company standards
Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
Create a lasting experience with in-store customers
Ensure customer satisfaction is a high priority and always top of mind
Receive and communicate customer suggestions for business process improvement
Scheduling duties, as required, to ensure peak periods are properly staffed
Leading in the hiring of new employees and creating a talent pipeline
Managing performance of employees, including accountability coaching and development
Training and development of new and current employees
Address escalated concerns from customers and/or employees when necessary
Oversee the day to day maintenance process flow required for the facility
Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy
Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
Provide regular updates to Regional Leader on facility issues
Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience
Ensure team is aware of room maintenance and how that impacts operations and customer experience