Store Leader - Charlotte Market

Warby Parker•Charlotte, NC

About The Position

Warby Parker is seeking a Store Leader to help lead its retail business. Similar roles at other brands may be called Store Manager. The Store Leader builds and leads a team of Managers, Opticians, and Advisors to execute store processes and create excellent customer experiences. The role steers the team toward individual performance goals and company financial targets, while working with peers and attending the annual Store Leader Summit.

Requirements

At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer.
A record of being an established top performer.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
Clear, honest, and empathetic communication skills, including the ability to make tough decisions.
Strong organizational, entrepreneurial, interpersonal, and collaboration skills.
Resourcefulness and creative problem-solving skills.
Curiosity and willingness to question and improve existing practices.
Ability to inspire a team by promoting the company's vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent service.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members.
Execute and improve operational activities to meet the store's financial targets and customer experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement existing procedures and create new procedures to protect company inventory and assets.
Follow and enforce risk-management and safety protocols.
Recruit and onboard team members, and provide ongoing training and development.
Lead biannual performance and development reviews for each store team member.
Model the company's core values and demonstrate excellent service.
Create an inclusive workplace culture by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents.
Short-term disability.
Employee Stock Purchase Plan.
Employee Assistance Program (EAP).
Bereavement support.
Optical education reimbursement.
Free eyewear.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.