Store Lead - Great Mall Of Bay Area - Full Time
About The Position
The Store Lead supports the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and serving as Leader on Duty (LOD). The Store Lead represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The role includes training and coaching associates, partnering with the Store Manager on performance concerns, supporting company training initiatives, and providing timely, objective feedback. The Store Lead helps create a positive environment, models exceptional customer service, supports store productivity and profitability, processes payroll weekly, modifies schedules based on business conditions, maintains the stockroom, and helps ensure environmental standards and safety requirements are met.
Requirements
- High school diploma or equivalent.
- 1–3 years of previous retail experience.
- Must be at least 18 years old.
- Excellent customer engagement skills.
- Detail oriented, with the ability to prioritize tasks.
- Ability to work in a team environment and give and receive performance-based feedback.
- Commitment to self-development.
- Effective communication skills.
- Adaptability and flexibility as priorities change.
- Excellent time management, planning, and organization skills.
- Proficiency in Microsoft Office.
- Ability to adapt to and learn internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
- Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 lbs.
Responsibilities
- Assist in developing talent by training associates and providing in-the-moment coaching.
- Partner with the Store Manager to address associate performance concerns.
- Support and participate in company training and development initiatives.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess performance and provide appropriate feedback daily and during annual performance reviews.
- Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
- Model, encourage, and demonstrate exceptional customer service on the sales floor and maintain store standards and brand integrity.
- Represent the company professionally and positively.
- Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
- Participate in the Leader on Duty (LOD) program by providing an exceptional shopping experience and driving store profitability while leveraging payroll.
- Process payroll weekly.
- Modify schedules based on business conditions.
- Help maintain a clean, organized, and efficient stockroom in accordance with policies.
- Ensure environmental (CRE) standards and safety requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
