Store Lead - San Francisco Premium Outlets - Full Time

The Children’s PLACE•San Francisco, CA

4d•Onsite

About The Position

The Store Lead supports the Store Leadership Team by completing cash-wrap operations and opening and closing procedures, and by serving as Leader on Duty (LOD). The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The Store Lead helps deliver an exceptional customer shopping experience and drive store profitability while supporting operational productivity and company initiatives. The Store Lead assists with associate training, coaching, and performance feedback; partners with the Store Manager on performance concerns; and supports company training and development initiatives. The position also includes weekly payroll processing, schedule adjustments based on business conditions, stockroom organization, and ensuring environmental standards and safety requirements are met.

Requirements

High school diploma or equivalent.
1–3 years of previous retail experience.
Must be at least 18 years old.
Excellent customer engagement skills.
Detail-oriented, with the ability to prioritize tasks.
Ability to work in a team environment and give and receive performance-based feedback.
Commitment to self-development.
Effective communication skills.
Adaptability and flexibility in response to changing priorities.
Excellent time management, planning, and organization skills.
Proficiency in Microsoft Office.
Ability to adapt to and learn internal applications.
Ability to work a flexible schedule, including weekends, to meet business needs and company availability requirements.
Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.

Responsibilities

Complete cash-wrap operations and opening and closing procedures.
Participate in the Leader on Duty (LOD) program, providing an exceptional customer shopping experience and driving store profitability.
Assist in developing talent by training associates and providing in-the-moment coaching.
Partner with the Store Manager to address associate performance concerns.
Support and participate in company training and development initiatives.
Foster a positive work environment and provide timely, direct, objective feedback.
Assess associate performance and provide appropriate feedback daily and during annual performance reviews.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Model and encourage exceptional customer service behaviors on the sales floor and maintain store standards and brand integrity.
Represent the company in a professional and positive manner.
Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in store initiatives.
Process payroll weekly.
Modify schedules based on business conditions.
Help maintain a clean, organized, and efficient stockroom in accordance with established policies.
Ensure environmental standards and safety requirements are met.