Store Director - Troy

Tiffany & Co.•Troy, MI

About The Position

The Store Director leads, develops, and supports the sales and/or operations of a Tiffany store to meet or exceed sales and profitability targets. This collaborative and decisive leader partners with the Market Vice President, builds a climate of service excellence, and guides the team in delivering extraordinary client experiences. The Store Director embodies Tiffany’s Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together. The role drives sales and client loyalty by identifying business opportunities, achieving store sales plans, directing client development, and actively managing client relationships on the sales floor. It elevates the in-store experience through coaching, client feedback, hospitality, and store amenities. The Store Director also hires, develops, and engages talent; executes a store Talent Action Plan; creates development plans; and builds a pipeline of diverse, multilingual, highly skilled team members.

Requirements

Minimum 7–10 years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
Proven track record in sales generation and managing achievement of sales goals.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and point-of-sale (POS) systems.
Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.
Graduate gemologist degree or prior Gemological Institute of America (GIA) coursework.

Responsibilities

Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
Identify business opportunities and implement actions to achieve or exceed monthly, quarterly, and annual sales plans.
Direct managers in client development activities to cultivate new and existing clients.
Demonstrate sales leadership on the sales floor, personally manage client relationships, and motivate the team to drive business through key product pillars.
Elevate the in-store experience by delivering memorable moments and coaching the team using TEI (Voice of Client Survey) feedback.
Maintain Guest Experience management presence on the sales floor and coach the team on the Power of Blue selling ceremony and Tiffany client experience expectations.
Optimize hospitality and store amenities to create unique client experiences.
Hire and develop talent, execute a store Talent Action Plan, assess capabilities, and build development plans to support career growth.
Coach and provide qualitative feedback, and use recognition and performance management to improve engagement and performance.
Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
Partner with the Market Vice President.