Store Director - Troy

Tiffany & Co • Troy, MI

1d

About The Position

The Store Director leads, develops, and supports the sales and/or operations of a Tiffany store to meet or exceed sales and profitability targets. This collaborative and decisive leader partners with the Market Vice President and builds a climate of service excellence, guiding the team to deliver extraordinary client experiences. The Store Director embodies Tiffany’s cultural values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.

The role drives sales and client loyalty by identifying business opportunities, achieving store sales plans, developing client relationships, and actively leading on the sales floor. It elevates the in-store experience through coaching, hospitality, store amenities, and consistent delivery of Tiffany’s client experience expectations. The Store Director also hires and develops talent, creates development plans, provides feedback and recognition, manages performance, and builds a pipeline of diverse, multilingual, highly skilled candidates.

Requirements

• Minimum of 7–10 years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
• Proven track record in sales generation and managing the achievement of sales goals.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint, as well as client tracking systems and point-of-sale (POS) systems.
• Flexibility to work in various roles based on business needs.
• Authorization to work in the United States or the country where the position is based.

Nice To Haves

• College or university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

• Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
• Partner with the Market Vice President and lead the team in delivering extraordinary client experiences.
• Identify business opportunities and implement actions to achieve or exceed monthly, quarterly, and annual sales plans.
• Direct managers in client development activity to cultivate new and existing clients.
• Demonstrate sales leadership on the sales floor, manage client relationships personally, and motivate the team to drive business through key product pillars.
• Lead, model, and coach the team using TEI (Voice of Client Survey) feedback and Tiffany Experience Index survey questions.
• Maintain a continuous Guest Experience management presence on the sales floor and coach the team on the Power of Blue selling ceremony.
• Optimize hospitality and store amenities to create unique client experiences.
• Hire and develop talent to build a high-performing service and selling organization.
• Develop and execute a store Talent Action Plan; assess capabilities and create development plans to support employee growth and career development.
• Coach employees, provide qualitative feedback, and use reward, recognition, and performance management processes to improve engagement and performance.
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
• Work in different roles as business needs require, including on the sales floor and in operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed