Store Director-New Orleans

Tiffany & Co•New Orleans, LA

About The Position

The Store Director leads, develops, and supports the sales and/or operations of a Tiffany store to meet or exceed sales and profitability targets. This decisive and collaborative leader builds a climate of service excellence, leads the team in delivering extraordinary client experiences, and partners with the Market Sales Director and Market Vice President. The Store Director deepens client relationships to achieve sales plans and foster lifetime loyalty and spending. The role identifies business opportunities, directs client-development activity, actively leads on the sales floor, and motivates the team to drive business through key product pillars. The Store Director elevates the in-store experience by modeling and coaching Tiffany service standards, maintaining a guest-experience management presence on the sales floor, optimizing hospitality and store amenities, and responding to performance and client feedback. The role hires and develops talent to build a high-performing service and selling organization. Responsibilities include creating and executing a store Talent Action Plan, assessing capabilities, developing employees at all levels, coaching and providing feedback, using recognition and performance management to improve engagement and performance, and recruiting a diverse, multilingual talent pipeline.

Requirements

Minimum 7–10 years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
Proven track record in sales generation and managing achievement of sales goals.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client-tracking systems; and point-of-sale (POS) systems.
Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
Partner with the Market Sales Director and Market Vice President.
Deepen client relationships to achieve sales plans and drive lifetime loyalty and spending.
Identify business opportunities and implement actions to achieve or exceed monthly, quarterly, and annual store sales plans.
Direct managers in driving client-development activity among team members to cultivate new and existing clients.
Demonstrate sales leadership on the sales floor and personally manage client relationships.
Manage and motivate the team to drive business through key product pillars.
Lead, model, and coach the Tiffany Experience and ensure client experience expectations are delivered consistently.
Maintain continuous Guest Experience management presence on the sales floor and coach the team on the Power of Blue selling ceremony.
Optimize hospitality and store amenities to create unique experiences.
Respond to performance and client feedback to improve client service.
Hire and develop talent and execute a Talent Action Plan for the store.
Assess employee capabilities and build development plans to grow talent and support career growth.
Coach employees, provide qualitative feedback, and use reward, recognition, and performance management processes to improve engagement and performance.
Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.