Store Director-New Orleans

Tiffany & Co.•New Orleans, LA

About The Position

The Store Director leads, develops, and supports the sales and/or operations of a Tiffany store to meet or exceed sales and profitability targets. This decisive and collaborative leader builds a climate of service excellence, leads the team in delivering extraordinary client experiences, and partners with the Market Sales Director and Market Vice President. The role deepens client relationships to achieve sales plans and build lifetime loyalty and spend. The Store Director identifies business opportunities, directs managers in client development, leads sales on the floor, manages client relationships, and motivates the team around key product pillars. The Store Director elevates the in-store experience by modeling and coaching the Tiffany Experience, maintaining Guest Experience management presence on the sales floor, and ensuring the Power of Blue selling ceremony and client experience expectations are delivered. The role optimizes hospitality and store amenities and responds to performance and client feedback to improve service. The role also hires, develops, and retains talent; executes a store Talent Action Plan; assesses capabilities and builds development plans; provides coaching and feedback; uses recognition and performance management to improve engagement and performance; and recruits a diverse, multilingual, highly skilled talent pipeline.

Requirements

Minimum 7–10 years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
Proven track record in sales generation and managing achievement of sales goals.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and point-of-sale (POS) systems.
Flexibility to work in various roles based on business needs.
Authorization to work in the United States or the country where the position is based.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Nice To Haves

College or university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
Identify business opportunities and implement actions to achieve or exceed monthly, quarterly, and annual sales plans.
Direct managers in client development activity to cultivate new and existing clients.
Demonstrate sales leadership on the sales floor, personally manage client relationships, and motivate the team to drive business through key product pillars.
Model, coach, and elevate the Tiffany Experience, ensuring consistent delivery of memorable client experiences and the Power of Blue selling ceremony.
Maintain Guest Experience management presence on the sales floor and optimize hospitality and store amenities.
Use performance and client feedback to improve client service.
Hire and develop talent, execute a store Talent Action Plan, assess capabilities, and create development plans for employees at all levels.
Coach employees, provide qualitative feedback, and use recognition and performance management to improve engagement and performance.
Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
Partner with the Market Sales Director and Market Vice President.
Work in different roles as business needs require, including sales floor and operations.