Store Director - Jil Sander Melrose

OTB Spa•Los Angeles, CA

13d•$150,000 - $175,000

About The Position

Jil Sander is an international luxury brand focused on design, quality, and functionality. The Store Manager is accountable for the store’s sales and profitability and for bringing the brand identity to life in client interactions. The role leads commercial performance, client development, team leadership, visual presentation, store operations, and compliance with company policy and local labor law. The Store Manager builds and develops a high-performing team, sets service standards, and cultivates lasting client relationships that support repeat business and local market presence. The role balances commercial judgment with consistent execution of brand and corporate guidelines and serves as the primary link between the store and headquarters or regional partners in merchandising, HR, operations, and marketing.

Requirements

At least 5 years of experience in retail management or a related role.
Excellent verbal and written communication skills.
Strong customer service skills.
Proficiency with Microsoft Office Suite or related software.
Strong project management skills and the ability to prioritize in a fast-paced environment.
Flexible availability, including weekends, holidays, and early or late shifts as needed.
Financial management experience.
Ethical conduct and the ability to lead by example.
Learning orientation and ability to train and teach.
Performance management skills.
Leadership skills, including comfort with having difficult conversations.
Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Nice To Haves

Experience in luxury retail or a service-oriented organization.
Previous client book.
Elevated market awareness and networking skills.

Responsibilities

Translate the business strategy into actions that achieve sales and financial targets, and establish a store strategy and annual action plan.
Communicate and track store sales and KPIs, analyze business and product reports, review monthly profit and loss reports, and develop action plans as needed.
Monitor and control expenses to deliver against expense budgets.
Recruit, develop, and manage the performance of store employees; create an environment that supports engagement and learning.
Train employees on job responsibilities, business objectives, company policies and procedures, customer service standards, POS transactions, and cash management.
Identify employees’ strengths and development needs and create targeted development plans.
Lead the clientele program and clienteling processes, develop the customer database, and ensure CRM practices meet company standards.
Partner with the direct supervisor and store team to resolve customer issues to the customer’s satisfaction.
Oversee daily store operations, including logistics, stock flow, inventory control, and floor readiness; maintain a clean, organized, and well-maintained store.
Apply Store Operations policies and procedures, ensure accurate POS transactions and cash handling, and comply with banking and accounting policies.
Review schedules weekly, manage headcount and payroll budgets within company targets, and use scheduling tools to plan productive floor coverage.
Maintain merchandise standards in line with company direction and manage best-seller and slow-seller performance in collaboration with the Company.
Partner with the visual associate to maximize sales through merchandising and implement visual standards and guidelines.
Comply with company policies and local labor law.