Store Coordinator, Rental

Altorfer CAT•West Burlington, IA

13d•Hybrid

About The Position

The Store Coordinator, Rental is responsible for supervising store employees, assisting customers with sales and rental equipment needs, managing inventory, and handling administrative tasks. This role requires strong customer service, communication, and computer skills, as well as the ability to train customers on equipment operation. The position involves working in both shop/warehouse and office environments and may require availability outside of standard business hours.

Requirements

Demonstrate two or more years of relevant work and management experience on the frontline.
Knowledge and previous experience dealing with applications of various equipment and sales items.
Ability to train and educate customers on machine operation.
Strong customer service skills are needed with the ability to exceed customer’s expectations.
Exhibit a clear and effective communication style, especially in face-to-face interactions.
Proficient in computer skills, including Internet usage, Microsoft Office, Outlook, and Excel.
Capable of safely lifting up to 50 lbs.
High School Diploma or equivalent required.
Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Responsibilities

Supervising at least 4 store employees, providing guidance, mentorship, and disciplinary action.
Actively engage with customers on the rental counter, offering customers assistance with sales and rental equipment needs.
Computer input of rental and sale billings, ordering, stocking and selling of supply items.
Loads and unloads equipment, schedule deliveries and pickups.
Be available on call 24 hours to address any urgent matters.
Perform other duties as assigned.