Store Clerk
About The Position
The Store Clerk works under the direction of the General Manager and supports store operations by processing donations, placing merchandise on the sales floor, sorting and labeling hangers, and maintaining clean and safe sales and production areas. The position receives donations and issues receipts, assists donors and customers, rotates stock, and presents merchandise according to established procedures and merchandising policies. The role also involves providing courteous customer service, directing customers, monitoring for shoplifting, following Consumer Product Safety Commission procedures and other public protection guidelines, and responding calmly to emergencies. The position has no supervisory responsibilities. Employment may be contingent upon acceptable job-related checks, as applicable and permissible by law.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles and garment classification, such as gowns, shirts, and pants.
- Beginner knowledge of the Internet and ability to look up information.
- Ability to regularly lift or move up to 40 pounds and occasionally lift or move up to 100 pounds with assistance.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Ability to stand and walk for long periods.
- Ability to stoop, bend, kneel, push, and pull.
- Sufficient mobility to turn from side to side and lean and remove garments from containers.
Nice To Haves
- High school education or equivalent is preferred.
- Previous retail experience is highly preferred.
Responsibilities
- Receive donations politely and professionally and issue receipts for donated articles.
- Rotate stock according to established procedures and bring stock to the sales floor in a timely manner.
- Place and present merchandise on appropriate textile racks and wares shelves in accordance with merchandising policies and procedures.
- Sort, box, and label hangers by type.
- Assist with textile color rotation according to established procedures.
- Greet customers courteously and provide prompt, efficient, and accurate customer service.
- Direct customers to the proper area and provide general information as requested.
- Watch for shoplifting and notify store management about suspicious activity.
- Keep the sales floor and production area clean and safe.
- Maintain a well-groomed appearance and follow the dress code, including wearing a name badge and vest.
- Refer customer complaints to management in a timely manner.
- Answer the telephone promptly using established etiquette procedures.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Perform other duties as assigned by the General Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
