Store Clerk 2
About The Position
This intermediate-level clerical position makes gospel teachings, resources, and services accessible to customers. It fosters an environment of reverence and respect, helps customers make informed product decisions, and provides exceptional customer service. The role works under moderate to minimal supervision and may mentor or lead other staff members. The incumbent must be endowed and hold a current recommend. This is a part-time position working 20 hours per week in a retail environment. The position may provide backup leadership during the store supervisor’s absence, including independently managing store operations and complex customer service issues.
Requirements
- Associate degree, or high school diploma and two years of customer service experience, or an equivalent combination of education and experience.
- Ability to complete internal customer service training within one month of hire.
- Ability to understand and troubleshoot basic technical systems and tools.
- Intermediate math, reading, computer, and cashiering skills.
- Excellent communication skills and demonstrated ability to lead and work well with others.
- Ability to independently resolve routine questions and problems effectively.
- Ability to work with some supervision and follow instructions.
- Ability to work as scheduled and needed, including Saturdays and holidays.
- Must be endowed and hold a current temple recommend; only worthy members of the Church qualify for employment.
- Physical ability to stand for long periods, stoop, bend, and lift up to 40 pounds.
Nice To Haves
- Previous experience leading others.
Responsibilities
- Greet customers and determine their needs.
- Provide high-quality customer service and product knowledge, and help motivate others to do the same.
- Develop an understanding of product contents and properties to serve customers effectively.
- Answer customer questions about curriculum, clothing fit, and similar topics, and resolve concerns of moderate to high complexity.
- May provide personal fitting consultations at the distribution store.
- Prepare merchandise for purchase.
- Operate point-of-sale terminals, complete sales, process returns, and assist with register opening and closing.
- May assist the store supervisor with store displays, presentation, and shelf inventory.
- Support inventory counting, maintain adequate inventory on the sales floor, and assist with ordering and replenishment.
- Assist with receiving and embossing merchandise.
- May train and develop staff and assist with scheduling and task delegation.
- Provide backup support for store leadership, which may include opening and closing shifts, payroll, and timekeeping.
- Act as the sole operational leader during the store supervisor’s absence, making independent decisions, managing complex customer service issues, and coordinating with the offsite regional manager.
- May perform or oversee housekeeping to maintain the facility, equipment, and storage areas.
- Work as scheduled and needed, including Saturdays and holidays.
- Assist with other operational responsibilities as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
