Store Clerk 2

The Church of Jesus Christ of Latter-day Saints•Oakdale, MN

About The Position

This intermediate-level clerical position makes essential gospel teachings, resources, and services accessible to customers. The role fosters an environment of reverence and respect, helps customers make informed product decisions, and provides exceptional service. The incumbent works under moderate to minimal supervision and may mentor or lead other staff members. The position requires the incumbent to be endowed and hold a current recommend. This is a part-time position, 20 hours per week, in a retail environment. No other benefits are offered.

Requirements

An associate degree or high school diploma and 2 years of customer service experience, or an equivalent combination of education and experience.
Complete internal customer service training within one month of hire.
Ability to understand and troubleshoot basic technical systems and tools.
Intermediate math, reading, computer, and cashiering skills.
Excellent communication skills and demonstrated ability to lead and work well with others.
Ability to resolve routine questions and problems independently.
Ability to work with some supervision and follow instructions.
Ability to work as scheduled and needed, including Saturdays and holidays.
Must be endowed and hold a current recommend.
Physical ability to stand for long periods, stoop, bend, and lift up to 40 pounds.

Nice To Haves

Previous experience leading others.

Responsibilities

Greet customers and ascertain their needs.
Provide high-quality customer service and product knowledge, and help motivate others to provide the same.
Develop an understanding of the contents and properties of products to adequately serve customers.
Answer customer questions about curriculum, proper clothing fit, and similar topics; resolve concerns of moderate to high complexity.
Provide personal fitting consultations to patrons at the distribution store, as needed.
Prepare merchandise for purchase.
Operate the point-of-sale terminal, finalize sales, process returns, and assist with register opening and closing.
Assist the store supervisor with attractive store displays, presentation, and adequate shelf inventory.
Support inventory counting, ensure floor inventory meets customer needs, and assist with ordering and replenishment.
Assist with receiving and embossing merchandise.
Provide staff training and development and assist with scheduling and task delegation, as needed.
Back up store leadership during absences or when needed, including shift opening and closing, payroll, and timekeeping duties.
Act as the sole operational leader during the store supervisor’s absence, making independent decisions, managing complex customer service issues, and coordinating with the offsite regional manager.
Perform or oversee housekeeping to keep the facility, equipment, and storage areas in good condition.
Work as scheduled and needed, including Saturdays and holidays.
Assist with other operational responsibilities as needed.