Store C Manager

Circle K•New Kensington, PA

8d•Onsite

About The Position

The Store C Manager leads store operations, supervises employees, and ensures customer service, store presentation, safety, and financial performance meet Company standards. The manager recruits, hires, trains, schedules, mentors, and evaluates employees; assigns work; and maintains a clean, stocked, organized, and well-kept store. The role also involves building professional relationships with suppliers and customers, handling customer complaints, maintaining regular onsite attendance, and supporting a safe and positive community image. The manager plans and communicates store objectives, maintains store files and manuals, ensures required reports and training are completed, and oversees merchandise stocking, presentation, and pricing. Financial responsibilities include analyzing daily sales and expenses, managing budgets, forecasts and margins, safeguarding funds, and promptly reporting discrepancies to the Market Manager. The role requires at least 50 hours per week and may include all shifts, weekends, and holidays. Most work is indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials described in CSR, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage functions listed in CSR, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer or acquire the necessary skills, including for reports, inventory control, cash control, and employment-related forms.
Valid driver's license and dependable transportation.
Open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions described for the role and to work in the stated conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects by hand throughout the shift; push or pull with arms using up to 20 pounds of force; reach overhead; bend, twist, stoop, kneel, squat, push, and pull.
Ability to stand and/or walk for an entire shift and work alone.
Ability to operate a cash register and/or computer keyboard and communicate orally.
Ability to work in cold or warm temperature extremes, including occasional exposure to a walk-in cooler or freezer and outdoor work; tolerate occasional noise.
May need to climb a ladder to store or retrieve materials or place and remove signs.
Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, including assistant managers, lead representatives, and customer service representatives.
Recruit, hire, train, schedule, counsel, mentor, motivate, and manage employees in a nondiscriminatory manner.
Assign tasks and maintain a clean, adequately stocked, organized, and well-kept store according to Company standards.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Develop positive professional relationships with suppliers and maintain a safe, positive image in the neighboring community.
Prepare timely employee performance appraisals and provide performance-based feedback at specified check-ins and anniversaries.
Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and other required topics; ensure required training is completed on time.
Ensure employees receive timely communications and hold ongoing communication meetings with store employees and the Market Manager.
Evaluate store needs and develop action plans to achieve objectives.
Organize and maintain store files and manuals; oversee accurate and timely completion of required reports.
Ensure merchandise is stocked, attractively displayed, and priced correctly, and that required employment posters and signs are accessible.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines, manage merchandise margins, safeguard and account for money received and disbursed, and perform other financial analysis.
Notify the Market Manager of sales, cash, inventory, or operating discrepancies.
Provide regular and predictable onsite attendance and perform store cleaning and other operational duties as needed.